Hotel Reservations & Upsell Specialist

St. Regis; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

St. Regis in Dubai seeks a Guest Services Associate to handle guest calls, requests, and reservations while applying sales techniques to maximise revenue and guest loyalty. You will update Marriott Rewards information and support Sales & Marketing with professional, brand-aligned service.

Ideal candidates have a high school diploma or GED and at least 2 years of related experience; Arabic language skills are preferred to serve diverse guests across the luxury brand.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Arabic Speaker Preferred.

Responsibilities

• Resolve guest calls, requests, or problems by contacting the appropriate department.
• Use sales techniques to maximize revenue and up-sell while maintaining guest loyalty.
• Process reservations received by phone, fax, or mail and update Marriott Rewards info.
• Maintain professional appearance, protect company assets, and support Sales & Marketing tasks.

Skills

Arabic language

Education

High school diploma or GED

Job description

St. Regis in Dubai seeks a Guest Services Associate to handle guest calls, requests, and reservations while applying sales techniques to maximise revenue and guest loyalty. You will update Marriott Rewards information and support Sales & Marketing with professional, brand-aligned service.

Ideal candidates have a high school diploma or GED and at least 2 years of related experience; Arabic language skills are preferred to serve diverse guests across the luxury brand.