Guest Experience & Revenue Specialist

St. Regis; Abu Dhabi; On-site; AED 36,000 - 48,000; Full time

Job summary

The St. Regis in Abu Dhabi, part of Marriott International, seeks a guest-services professional to handle calls, reservations, and requests with a focus on up-selling and maintaining guest loyalty. You will collaborate with Sales & Marketing to promote brand image and deliver exemplary service.

Role emphasizes professional communication, confidentiality, and support for management in training and motivating staff, while ensuring brand standards and guest satisfaction across all interactions.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Contact appropriate individual or department to resolve guest calls, requests, or problems.
• Use sales techniques that maximize revenue while maintaining guest loyalty to Marriott, including up-selling.
• Determine and give compliments to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
• Promote awareness of brand image internally and externally.
• Process reservations and changes received by phone, fax, or mail; enter Marriott Rewards information as needed.
• Assist in training and motivating employees; serve as a role model.
• Follow company policies; maintain professional appearance and confidentiality.
• Welcome and acknowledge guests; address service needs; thank guests with appreciation.
• Read and verify information accurately; perform light duties; support Sales & Marketing.

Education

High school diploma or G.E.D. equivalent

Job description

The St. Regis in Abu Dhabi, part of Marriott International, seeks a guest-services professional to handle calls, reservations, and requests with a focus on up-selling and maintaining guest loyalty. You will collaborate with Sales & Marketing to promote brand image and deliver exemplary service.

Role emphasizes professional communication, confidentiality, and support for management in training and motivating staff, while ensuring brand standards and guest satisfaction across all interactions.