Guest Relations Executive

A Group; Dubai; On-site; AED 56,000 - 89,000; Full time

Benefits offered by this job

Competitive salary

Paid annual leave

Medical insurance

Training opportunities

Career growth

Multicultural team

UAE labor rights

Job summary

A Group in Dubai, United Arab Emirates, is seeking a Guest Relations Executive to join a customer-focused hospitality team. You will welcome guests, handle requests, and coordinate with hotel departments to create a smooth, positive stay for guests.

Ideal candidates are personable, professional, and able to communicate clearly. The role offers opportunities to work across front-office operations and contribute to high service standards in a vibrant hotel environment.

Qualifications

• Friendly personality and professional approach
• Strong communication skills are essential
• Customer service experience is preferred

Responsibilities

• Welcome guests and provide professional assistance
• Handle inquiries and general concerns courteously
• Assist with front-office tasks during busy periods
• Maintain accurate guest information and records
• Coordinate with housekeeping, food & beverage, and other departments
• Follow up on guest requests for timely resolution
• Provide information about facilities, services, hours, and amenities
• Receive feedback and communicate issues to supervisors
• Prepare basic reports on guest interactions when required
• Support daily hospitality operations as needed
• Perform other guest-service duties as assigned by management

Skills

Guest relations

Communication skills

Professional demeanor

Customer service

Job description

An exciting opportunity is available in Dubai for a Guest Relations Executive to become part of a customer-focused hospitality team. The role involves welcoming guests, handling requests, coordinating with hotel departments, and helping create a smooth and positive guest experience throughout their stay. Candidates with a friendly personality, professional approach, and strong communication skills are encouraged to apply.

Key Responsibilities

• Welcome guests and provide professional assistance throughout their visit.
• Handle guest inquiries, requests, and general concerns courteously.
• Assist with check-in, check-out, reservations, and other front-office activities when required.
• Maintain accurate guest information and update relevant records.
• Coordinate with housekeeping, front office, food and beverage, and other departments.
• Follow up on guest requests to ensure timely resolution.
• Provide information about hotel facilities, services, operating hours, and available amenities.
• Receive guest feedback and communicate important concerns to the appropriate supervisor.
• Assist in handling special requests and arrangements for guests.
• Maintain a professional and welcoming presence in guest-facing areas.
• Support customer service standards and company procedures.
• Prepare basic reports and maintain records related to guest interactions when required.
• Assist the team with daily hospitality operations during busy periods.
• Perform other guest-service duties assigned by management.

Company Benefits

• Competitive monthly salary
• Paid annual leave
• Medical insurance
• Professional hospitality environment
• Training and development opportunities
• Career growth opportunities
• Supportive and multicultural team
• Employee benefits as per UAE labor regulations