Receptionist

Golden Sands Hotel & Residences- Sharjah; Sharjah; On-site; AED 33,000 - 58,000; Full time

Job summary

Golden Sands Hotel & Residences- Sharjah is seeking a Front Office professional to warmly welcome guests, manage requests, and ensure smooth check-in/check-out processes. You will work with a team to uphold brand standards, handle cash transactions, and communicate guest needs across departments.

The role requires strong communication, professional presentation, and the ability to remain calm under pressure while delivering excellent service to every guest.

Qualifications

• Excellent spoken and written communication skills.
• Excellent customer service skills.
• Professional presentation.
• Professional phone demeanor.
• Ability to handle cash and credit transactions.
• Maintain calm, polite and patient under pressure.

Responsibilities

• Ensure guests are warmly welcomed and recognized, with eye contact per brand standards.
• Demonstrate knowledge of Front Office procedures and hotel systems.
• Handle guest requests promptly and strive for satisfaction.
• Anticipate guest needs and communicate effectively with staff.
• Use guest names whenever possible and be familiar with room types, rates and promotions.
• Assist with check-in/out and ensure accurate billing and cash handling.

Skills

Communication

Customer service

Professional presentation

Phone demeanor

Cash handling

Dealing with stressful situations

Job description

Job Responsibilities

• Ensure that all guests are warmly welcomed, recognized and maintain eye contact in accordance with hotel Brand service standards and the goals of GSHA
• Demonstrate comprehensive knowledge of Front Office procedures and computer system
• Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction
• Anticipate guest s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates
• Use guest name whenever possible in accordance with hotel standards
• Be familiar with all room types, availability, rates, group movements, billing, daily events, promotions, VIP s
• Handling guest messages, facsimiles, and mail ensuring that the information is passed on is accurate, complete, and promptly delivered
• Convey information and messages to appropriate personnel in a timely and efficient manner
• Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations
• Be aware of facilities and points of interest within Dubai and surrounding areas to assist with any guest inquiries
• Ensure all necessary information is obtained upon check-in following hotel credit procedures
• Be familiar with all vouchers and group billing procedures
• Adhere to hotel credit procedures and policies at all times
• Handle the guest checkout process ensuring billing processes and manual postings are conducted in accordance with hotel standards
• Maintain cash float and accurately handle money at all times
• Be fully conversant and efficient in dealing with foreign currencies and their exchange rates in order to provide foreign exchange services to guests
• Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly
• Maintain a clean and tidy work area in accordance with the hotel standards
• Adhere to hotel policy regarding uniform and personal presentation
• Ensure that your Manager is informed immediately of any emergency, security or health safety matter
• Perform any additional duties as requested by Hotel Management

Job Type

Full-time

Qualifications

• Must have excellent spoken and written communication skills.
• Must have excellent customer service skills.
• Must possess a professional presentation.
• Must have a professional phone demeanor.
• Must be able to handle cash and credit transactions.
• Must have ability to maintain calm, polite, and patient in stressful situations.
• Job Type: Full-time

Other Information

Note: We are a group of hotels located in the heart of Dubai with a revamped HR team. Job seekers please be aware that you are not to be charged / will not be asked to pay for the job that you're applying for.