Arabic Receptionist - Dubai Al Jaddaf

Premier Inn Hotels LLC; Abu Dhabi; On-site; AED 39,000 - 67,000; Full time

Job summary

Premier Inn Hotels LLC in Abu Dhabi seeks a proactive Hotel Receptionist to welcome guests and manage check-ins and check-outs. You will handle reservations, inquiries, and payments with accuracy, while maintaining brand standards and delivering exceptional service.

The role requires Opera PMS knowledge, Arabic language skills, and at least one year in Front Office. Strong communication, organization, and customer-focused approach are essential for success in a fast-paced environment.

Qualifications

• Minimum of one-year experience as Hotel Receptionist in Front Office.
• Knowledge of Opera PMS.
• Arabic language – speaking, reading and writing.

Responsibilities

• Greet and welcome guests, visitors, suppliers, and answer telephone calls with a warm, timely welcome in line with our brand standards.
• Answer guest queries and provide information on promotions, room prices, activities and events.
• Process reservations and cancellations accurately and efficiently according to cash handling procedures.
• Identify corporate leads and build long-term relationships.
• Promote customer feedback and monitor online mentions for improvements.
• Carry out general office duties including correspondence, emails and filing to ensure smooth reception flow.
• Communicate with all departments on guest requests and complaints for smooth service delivery.
• Ensure guest safety in line with safety procedures and guidelines.

Skills

Excellent communication skills

Strong attention to details

Flexible and able to work under压力

Teamwork and independence

Proactive and organized

Customer service oriented

Tools

Opera PMS

Job description

Job description

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

Main responsibilities include:

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
• Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
• Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
• Identify corporate leads and build long-term relationships
• Drive online name mentions and promote customer feedback
• Understand the online guest’s feedback and explore options for improvement
• Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
• Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery
• Ensure safety of all guest in line with the safety procedures and guideline.

Requirements

Customer-oriented approach

• Excellent communication skills
• Strong attention to details
• Flexible, agile and able to work under pressure
• Ability to work both independently and in a team
• Proactive and excellent organizational skills
• Ability to provide exceptional customer service to our guests

You must have /be-

• Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
• Knowledge of Opera (PMS
• Arabic Language- speaking,writing and reading