Hotel Operations Leader: Guest Experience & Revenue Growth

Millennium Hotels and Resorts MEA; Dubai; On-site; AED 700,000 - 1,400,000; Full time

Job summary

Millennium Hotels and Resorts MEA in Dubai seeks a General Manager to lead overall hotel operations, drive profitability, guest satisfaction, and compliance with standards. You will foster a high-performing team and uphold brand initiatives.

Responsibilities include developing financial and operational plans, budgets, revenue strategies, asset care, safety, and stakeholder engagement with government authorities and the regional office.

Responsibilities

• Develop and monitor financial and operational plans, aligning with the hotel and operating division objectives.
• Create annual budgets and business plans, recommending capital improvements to enhance hotel assets and brand loyalty.
• Oversee the delivery of superior guest services, ensuring prompt responses and effective resolution of complaints and requests.
• Maintain product quality and service standards throughout the hotel.
• Establish and maintain preventative maintenance programs to safeguard the physical assets of the hotel.
• Develop strategic marketing opportunities and tactical sales plans to maximize revenue generation.
• Oversee the execution of marketing plans and yield management efforts to maximize revenue, RevPAR, and occupancy levels.
• Optimize banquet/outlet space usage and manage other revenue streams such as IT and Rental to maximize profits.
• Collaborate with the Regional Corporate Office to ensure optimum productivity levels in all hotel areas.
• Liaise with Government authorities to ensure alignment with legislation.
• Drive Colleague Development initiatives and plans to enhance operating and service performance.
• Develop and maintain relationships with key community contacts, ensuring a visible presence and effective handling of media/community inquiries.
• Oversee the security function to maintain a safe and secure environment for guests, colleagues, and hotel assets.
• Establish and maintain a proactive Human Resource function to ensure colleague motivation, training and development, pay and benefit administration, and compliance with policies, procedures, and local labor regulations.
• Foster a positive work environment for all colleagues, providing mentorship through formal and informal meetings, discussions, and performance feedback.
• Operate in a safe and environmentally friendly manner, prioritizing guests' and colleagues' health and safety, as well as environmental conservation.
• Adhere to hotel environmental, health, and safety procedures and policies.

Job description

Millennium Hotels and Resorts MEA in Dubai seeks a General Manager to lead overall hotel operations, drive profitability, guest satisfaction, and compliance with standards. You will foster a high-performing team and uphold brand initiatives.

Responsibilities include developing financial and operational plans, budgets, revenue strategies, asset care, safety, and stakeholder engagement with government authorities and the regional office.