Hotel Operations & Guest Experience Lead

HEBA Group of Companies; Dubai; On-site; AED 133,920 - 167,400; Full time

Job summary

A prominent hotel group in Dubai is seeking a skilled Assistant Hotel Manager to support daily operations and ensure high service standards. You will collaborate with department heads and manage hotel staff while maintaining excellent guest experiences. The ideal candidate has proven hotel industry experience, strong leadership qualities, and the ability to effectively handle guest issues. Join us to contribute to a successful and dynamic hotel environment.

Qualifications

• Proven experience in the hotel industry, preferably in a supervisory or management role.
• Ability to handle guest complaints or issues professionally and find appropriate solutions.
• Solid understanding of hotel operations across various departments.

Responsibilities

• Assist the Hotel Manager in overseeing the day-to-day operations of the hotel.
• Manage and supervise hotel staff across various departments.
• Monitor guest satisfaction and address concerns promptly.

Skills

Leadership skills

Organizational skills

Excellent communication

Interpersonal skills

Problem-solving skills

Tools

Hotel management software

Job description

A prominent hotel group in Dubai is seeking a skilled Assistant Hotel Manager to support daily operations and ensure high service standards. You will collaborate with department heads and manage hotel staff while maintaining excellent guest experiences. The ideal candidate has proven hotel industry experience, strong leadership qualities, and the ability to effectively handle guest issues. Join us to contribute to a successful and dynamic hotel environment.