Duty Manager

Human One Global; Dubai; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary with service charge

Meals provided

Visa and medical insurance

Career growth opportunities

Job summary

Human One Global seeks an experienced Duty Manager to lead the Front Office team at a prestigious five-star beachfront resort in Dubai.

You will oversee arrivals and departures, own service recovery, and guide the front desk, guest relations and club lounge teams to meet daily goals while maintaining Forbes standards and brand guidelines. Opera PMS experience a plus; GCC exposure welcome.

Qualifications

• Two years or more in Front Office leadership role within a luxury hotel.
• Resort or large scale property experience is a strong advantage; GCC exposure welcome but not essential.
• Strong working knowledge of Opera or a comparable property management system.

Responsibilities

• Lead the front office operation on shift, overseeing arrivals, departures and the overall flow of the lobby.
• Act as the senior point of contact for guests, owning service recovery from first mention through to resolution and follow up.
• Demonstrate leadership by guiding the front desk, guest relations and club lounge teams to achieve daily goals and standards.
• Personally manage VIP, returning and long stay guests, ensuring preferences are captured, shared and delivered on.
• Work closely with Housekeeping, Concierge, Security and Food and Beverage to keep the guest journey seamless across departments.
• Maintain accuracy on room inventory, upselling, billing and shift handovers, and support revenue targets through effective upsell activity.
• Uphold brand standards, LQA and Forbes benchmarks, along with all health, safety and fire procedures.

Skills

Front Office leadership

Guest relations

Team leadership

Opera PMS

Communication

Upselling & revenue

Tools

Opera PMS

Job description

We are thrilled to announce that we are seeking an experienced Duty Manager to join the Front Office team at one of Dubai's most prestigious five star beachfront resorts.

What You Will Get

• Competitive salary inclusive of service charge. Meals provided. Visa and medical insurance. Opportunities for professional and international career growth.

Your Responsibilities

• Lead the front office operation on shift, overseeing arrivals, departures and the overall flow of the lobby.
• Act as the senior point of contact for guests, owning service recovery from first mention through to resolution and follow up.
• Demonstrate leadership by guiding the front desk, guest relations and club lounge teams to achieve daily goals and standards.
• Personally manage VIP, returning and long stay guests, ensuring preferences are captured, shared and delivered on.
• Work closely with Housekeeping, Concierge, Security and Food and Beverage to keep the guest journey seamless across departments.
• Maintain accuracy on room inventory, upselling, billing and shift handovers, and support revenue targets through effective upsell activity.
• Uphold brand standards, LQA and Forbes benchmarks, along with all health, safety and fire procedures.

About You

• Two years or more in Front Office leadership role within a luxury hotel.
• Resort or large scale property experience is a strong advantage. GCC exposure is welcome but not essential.
• Strong working knowledge of Opera or a comparable property management system.
• Additional languages are a strong advantage.
• Excellent communication, leadership and interpersonal skills, with the composure to make confident decisions under pressure.

If you are ready to embark on an exciting new journey in Dubai and take your career to the next level, we would love to hear from you!