Hotel IT Specialist: Onsite Guest & Operations Support

Rixos Hotels; Abu Dhabi; On-site; AED 134,000 - 223,000; Full time

Job summary

Rixos Hotels in Abu Dhabi seeks an IT Technician to maintain and support the hotel's computer systems, networks and software. You will follow corporate IT policies, manage day-to-day operations, and provide essential technical support to guests and colleagues to ensure smooth daily operations.

The role emphasizes reliable maintenance, timely troubleshooting, and adherence to licensing and security standards, contributing to a seamless guest experience and hotel performance.

Qualifications

• Degree in IT/Computer Science or related discipline.
• Experience embedding change projects within an organization.
• IT certifications such as CCNA or CCNP, CompTIA A+ or CompTIA N+ will be an added advantage.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable with exceptional attention to detail.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Perform IT maintenance activities on a monthly basis.
• Follow Accor IT policies and guidelines including security, backups and contingency plans.
• Identify IT risks and issues and escalate to hotel management.
• Manage day-to-day IT operations and ensure smooth running of computer systems for users and guests.
• Provide technical support and training on systems and networks.
• Maintain software licenses and ensure proper upgrades.
• Provide local first level technology, guest & employee end-user support.
• Troubleshoot issues on hotel's local network, computers, software and systems.

Job description

Rixos Hotels in Abu Dhabi seeks an IT Technician to maintain and support the hotel's computer systems, networks and software. You will follow corporate IT policies, manage day-to-day operations, and provide essential technical support to guests and colleagues to ensure smooth daily operations.

The role emphasizes reliable maintenance, timely troubleshooting, and adherence to licensing and security standards, contributing to a seamless guest experience and hotel performance.