Hotel IT Specialist: Guest-Facing Systems & Support

Rixos Hotels; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Rixos Hotels in Abu Dhabi is seeking an IT Support Specialist to maintain systems and provide technical support for guests and staff. You will ensure compliance with Accor IT policies, manage daily IT operations, and assist with hotel integration projects.

The role requires a degree in IT/CS, relevant certifications, and strong interpersonal, problem-solving, and guest-service skills. A customer-focused, detail-oriented professional will thrive in our hospitality environment.

Qualifications

• Degree in IT, Computer Science, or other relevant discipline.
• Experience of embedding change projects within an organization.
• IT certifications such as CCNA or CCNP, Comptia A+ or Comptia N+ will be an added advantage.
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable with exceptional attention to detail
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Responsibilities

• Perform IT maintenance activities on a monthly basis.
• Follow all Accor IT Policies and guidelines such as user rights, security policy, backup policy, preventive maintenance, contingency plan etc.
• Identify IT related risks and issues and escalating them to hotel management.
• Manage day-to-day IT operations and ensure smooth running of all computer systems in the hotel for users and guests.
• Provide technical support and training on systems and networks.
• Follow set of guidelines related to archiving back-ups, accessing records, and transferring records via different channels.
• Troubleshoot and carry out repairs and data backup / restoration when necessary.
• Monitor systems and network performance on an ongoing, daily basis.
• Understand the applicability of new and improved IT developments and solutions.
• Display ability to identify potential upgrades, enhancements, new products and their effects
• Conduct basic software training.
• Demonstrate good understanding of the hotel's software / hardware.
• Conduct tests on hardware /software for maintenance purposes.
• Perform diagnostic functions including replacing suspect components with other serviceable components and reloading of associated software.
• Perform routine maintenance activities in order to identify and/or prevent events that might hinder operations.
• Install only the latest, original and properly licensed software is running on the hotel's systems and computers.
• Maintain software licenses and follow recommended upgrade schedules.
• Provide local first level technology, guest & employee end-user support.
• Troubleshoot issues on hotel's local network, computers, software and systems.
• Work as onsite hand-and-eyes function for remote support.
• Assist the IT New Developments team with new hotel developments and hotel integration projects as required.

Skills

Interpersonal skills

Problem solving

Attention to detail

Guest service orientation

Education

Bachelors in IT/CS

Tools

CCNA

CCNP

CompTIA A+

CompTIA Network+

Job description

Rixos Hotels in Abu Dhabi is seeking an IT Support Specialist to maintain systems and provide technical support for guests and staff. You will ensure compliance with Accor IT policies, manage daily IT operations, and assist with hotel integration projects.

The role requires a degree in IT/CS, relevant certifications, and strong interpersonal, problem-solving, and guest-service skills. A customer-focused, detail-oriented professional will thrive in our hospitality environment.