Hotel IT Administrator - 24/7 Hospitality Tech

St. Regis Hotels & Resorts; Abu Dhabi; On-site; AED 89,000 - 156,000; Full time

Job summary

The St. Regis Abu Dhabi, located in Nation Tower, Corniche, Abu Dhabi, is seeking an IT Administrator to maintain reliable, secure IT operations for Hosts and guest-facing systems.

You will support PMS, POS, Microsoft 365, telephony, IPTV, access control, and other hospitality tech while aligning with Marriott cybersecurity and operational requirements. Diploma or degree in IT and 2–3 years in IT support are preferred.

Qualifications

• Provide first- and second-level support for hardware, software, applications, network connectivity, printing, mobile devices and related technology services.
• Support critical hotel platforms including PMS, POS, Microsoft 365, telephony, guest-facing systems, IPTV/digital signage, access control and other hospitality applications.
• Assist with servers, virtualization, storage, LAN/WAN, Wi-Fi, network switches, backup systems and associated infrastructure monitoring and troubleshooting.
• Troubleshoot incidents and coordinate escalations with Marriott technology teams, vendors and support partners to minimize operational downtime.
• Support Active Directory, user accounts, security groups, application access and periodic access reviews in line with approved authorization.
• Assist with cybersecurity controls, endpoint protection, patching, vulnerability remediation, security assessments, audits and Marriott IT compliance requirements.
• Monitor backups and participate in contingency, business continuity and disaster recovery activities.
• Maintain accurate IT asset inventory, technical documentation, support records and technology lifecycle information
• Support preventive maintenance, system upgrades, implementations, testing and technology projects; provide basic user guidance and training to Hosts.
• Maximum productivity and operational efficiency across hotel departments.
• High availability of hotel technology systems and services.
• Enhanced guest satisfaction through reliable technology and rapid incident response.
• Effective utilization of technology investments and system functionality.
• Compliance with Marriott IT, cybersecurity, data protection and technology standards.
• Timely resolution of IT incidents and service requests with minimal operational disruption.

Responsibilities

• Provide first- and second-level support for hardware, software, and network services across the hotel.
• Assist with maintenance of PMS, POS, Microsoft 365, telephony, IPTV, and access control systems.
• Support servers, virtualization, storage, LAN/WAN, Wi-Fi, and backups; monitor infrastructure health.
• Coordinate incident escalations with Marriott teams and vendors to minimize downtime.
• Manage Active Directory users, security groups, and access reviews per policy.
• Contribute to cybersecurity controls, patching, and vulnerability remediation per Marriott standards.
• Participate in disaster recovery planning and backups testing.
• Keep IT assets and documentation up to date; support technology lifecycle processes.
• Assist with tech projects and user training for Hosts to improve productivity.
• Help ensure high availability of systems and positive guest experiences through reliable IT.

Skills

IT support

Systems administration

Infrastructure support

Education

Diploma or Bachelor's Degree in IT/Computer Science/Information Systems

Job description

The St. Regis Abu Dhabi, located in Nation Tower, Corniche, Abu Dhabi, is seeking an IT Administrator to maintain reliable, secure IT operations for Hosts and guest-facing systems.

You will support PMS, POS, Microsoft 365, telephony, IPTV, access control, and other hospitality tech while aligning with Marriott cybersecurity and operational requirements. Diploma or degree in IT and 2–3 years in IT support are preferred.