IT Admin

St. Regis Hotels & Resorts; Abu Dhabi; On-site; AED 89,000 - 156,000; Full time

Job summary

The St. Regis Abu Dhabi, located in Nation Tower, Corniche, Abu Dhabi, is seeking an IT Administrator to maintain reliable, secure IT operations for Hosts and guest-facing systems.

You will support PMS, POS, Microsoft 365, telephony, IPTV, access control, and other hospitality tech while aligning with Marriott cybersecurity and operational requirements. Diploma or degree in IT and 2–3 years in IT support are preferred.

Qualifications

• Provide first- and second-level support for hardware, software, applications, network connectivity, printing, mobile devices and related technology services.
• Support critical hotel platforms including PMS, POS, Microsoft 365, telephony, guest-facing systems, IPTV/digital signage, access control and other hospitality applications.
• Assist with servers, virtualization, storage, LAN/WAN, Wi-Fi, network switches, backup systems and associated infrastructure monitoring and troubleshooting.
• Troubleshoot incidents and coordinate escalations with Marriott technology teams, vendors and support partners to minimize operational downtime.
• Support Active Directory, user accounts, security groups, application access and periodic access reviews in line with approved authorization.
• Assist with cybersecurity controls, endpoint protection, patching, vulnerability remediation, security assessments, audits and Marriott IT compliance requirements.
• Monitor backups and participate in contingency, business continuity and disaster recovery activities.
• Maintain accurate IT asset inventory, technical documentation, support records and technology lifecycle information
• Support preventive maintenance, system upgrades, implementations, testing and technology projects; provide basic user guidance and training to Hosts.
• Maximum productivity and operational efficiency across hotel departments.
• High availability of hotel technology systems and services.
• Enhanced guest satisfaction through reliable technology and rapid incident response.
• Effective utilization of technology investments and system functionality.
• Compliance with Marriott IT, cybersecurity, data protection and technology standards.
• Timely resolution of IT incidents and service requests with minimal operational disruption.

Responsibilities

• Provide first- and second-level support for hardware, software, and network services across the hotel.
• Assist with maintenance of PMS, POS, Microsoft 365, telephony, IPTV, and access control systems.
• Support servers, virtualization, storage, LAN/WAN, Wi-Fi, and backups; monitor infrastructure health.
• Coordinate incident escalations with Marriott teams and vendors to minimize downtime.
• Manage Active Directory users, security groups, and access reviews per policy.
• Contribute to cybersecurity controls, patching, and vulnerability remediation per Marriott standards.
• Participate in disaster recovery planning and backups testing.
• Keep IT assets and documentation up to date; support technology lifecycle processes.
• Assist with tech projects and user training for Hosts to improve productivity.
• Help ensure high availability of systems and positive guest experiences through reliable IT.

Skills

IT support

Systems administration

Infrastructure support

Education

Diploma or Bachelor's Degree in IT/Computer Science/Information Systems

Job description

Additional Information

Job Number 26127066

Job Category Information Technology

Location Nation Tower, Corniche, P.O. Box 60476, Abu dhabi, United Arab Emirates VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Start Your Journey With Us

From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.

The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.

Purpose of the Role

The IT Administrator is responsible for supporting the reliable, secure and efficient operation of the hotel’s Information Technology environment. The role provides day-to-day technical support to hotel Hosts, supports business-critical and guest-facing technology systems, assists with infrastructure and application administration, and helps ensure technology services are maintained in accordance with Marriott International standards, cybersecurity requirements and property operational needs.

Job Requirement

• Provide first- and second-level support for hardware, software, applications, network connectivity, printing, mobile devices and related technology services.


• Support critical hotel platforms including PMS, POS, Microsoft 365, telephony, guest-facing systems, IPTV/digital signage, access control and other hospitality applications.


• Assist with servers, virtualization, storage, LAN/WAN, Wi-Fi, network switches, backup systems and associated infrastructure monitoring and troubleshooting.


• Troubleshoot incidents and coordinate escalations with Marriott technology teams, vendors and support partners to minimize operational downtime.


• Support Active Directory, user accounts, security groups, application access and periodic access reviews in line with approved authorization.


• Assist with cybersecurity controls, endpoint protection, patching, vulnerability remediation, security assessments, audits and Marriott IT compliance requirements.


• Monitor backups and participate in contingency, business continuity and disaster recovery activities.


• Maintain accurate IT asset inventory, technical documentation, support records and technology lifecycle information


• Support preventive maintenance, system upgrades, implementations, testing and technology projects; provide basic user guidance and training to Hosts.


• Maximum productivity and operational efficiency across hotel departments.


• High availability of hotel technology systems and services.


• Enhanced guest satisfaction through reliable technology and rapid incident response.


• Effective utilization of technology investments and system functionality.


• Compliance with Marriott IT, cybersecurity, data protection and technology standards.


• Timely resolution of IT incidents and service requests with minimal operational disruption.

Preferred Qualifications

• Diploma or Bachelor's Degree in IT, Computer Science, Information Systems or a related discipline.


• 2-3 years of experience in IT support, systems administration, infrastructure support or a similar role.


• Hotel, hospitality or other 24/7 operational environment experience is highly desirable.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.