Hotel Guest Experience Concierge

Hilton Worldwide Holdings Inc.; Abu Dhabi; On-site; AED 33,000 - 45,000; Full time

Job summary

Hilton Worldwide Holdings Inc. is seeking a Telephone Operator in Abu Dhabi, United Arab Emirates. You will handle guest calls with warmth and efficiency, delivering memorable hospitality experiences and ensuring smooth front-desk communications.

The role requires staying informed about hotel services and operations, providing accurate information, and supporting emergency response when needed. Join a team known for its award-winning culture and commitment to guest satisfaction.

Qualifications

• Excellent communication and active listening skills.
• Friendly, professional phone demeanor.
• Ability to stay calm under pressure.

Responsibilities

• Provide exceptional phone support to guests with a friendly, upbeat attitude.
• Maintain up-to-date knowledge of hotel services, amenities and operations.
• Support emergency response by relaying accurate information to relevant teams.
• Operate PBX system and computer applications to support daily hospitality operations.

Job description

Hilton Worldwide Holdings Inc. is seeking a Telephone Operator in Abu Dhabi, United Arab Emirates. You will handle guest calls with warmth and efficiency, delivering memorable hospitality experiences and ensuring smooth front-desk communications.

The role requires staying informed about hotel services and operations, providing accurate information, and supporting emergency response when needed. Join a team known for its award-winning culture and commitment to guest satisfaction.