Guest Experience Agent - Front Desk (Warm Welcome & Local Tips)

Hilton; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Hilton in Abu Dhabi is seeking a Front Desk Agent to deliver warm, efficient service at check-in and check-out, ensuring a smooth guest experience. You will provide hotel and local information, handle payments, and promote hotel amenities to enhance stays.

The role emphasizes hospitality excellence, integrity, teamwork, and a proactive approach to guest needs. Join Hilton and contribute to a memorable guest journey with our trusted brand.

Qualifications

• Customer-facing experience in hospitality or front desk roles.
• Strong communication and interpersonal skills.
• Ability to upsell hotel services and promote offerings.

Responsibilities

• Greet guests upon arrival and manage check-in/check-out processes.
• Verify charges and process payments using the POS system.
• Provide knowledge about hotel services, rooms, and local area information.
• Promote hotel amenities to maximize guest satisfaction and revenue.
• Respond to guest requests and resolve concerns promptly and professionally.

Skills

Guest services

Communication

Upselling

Teamwork

Cash handling

Job description

Hilton in Abu Dhabi is seeking a Front Desk Agent to deliver warm, efficient service at check-in and check-out, ensuring a smooth guest experience. You will provide hotel and local information, handle payments, and promote hotel amenities to enhance stays.

The role emphasizes hospitality excellence, integrity, teamwork, and a proactive approach to guest needs. Join Hilton and contribute to a memorable guest journey with our trusted brand.