Hotel Front Desk Receptionist — Warm Guest Care & Payments

Premier Inn Hotels - Middle East; Dubai; On-site; AED 45,000 - 78,000; Full time

Benefits offered by this job

Accommodation

Medical insurance (including dental)

Air tickets

Career growth

Job summary

Premier Inn Hotels - Middle East is seeking a proactive Hotel Receptionist to join our Front Office team in Dubai. You will greet guests, assist with check-in/out, and handle inquiries with a friendly, efficient approach in line with brand standards.

You will manage reservations, payments, and guest information while coordinating with other departments. Arabic language skills are required, and knowledge of Opera PMS is a plus. A supportive benefits package is offered.

Qualifications

• Minimum 1 year experience as Hotel Receptionist in Front Office.
• Knowledge of Opera PMS (PMS).
• Arabic language – speaking, writing and reading.

Responsibilities

• Greet and welcome guests, visitors, and suppliers, with a warm, brand-aligned welcome.
• Answer phone calls and provide information on promotions, room prices, and local activities.
• Process reservations and cancellations accurately per cash-handling procedures.
• Identify corporate leads and build long-term relationships.
• Promote online mentions and collect guest feedback.
• Address guest requests and complaints with cross-department coordination.
• Carry out general office duties and maintain reception stock and stationery.
• Ensure guest safety in line with procedures.

Skills

Customer service

Communication

Attention to detail

Teamwork

Organizational skills

Stress management

Tools

Opera PMS

Job description

Premier Inn Hotels - Middle East is seeking a proactive Hotel Receptionist to join our Front Office team in Dubai. You will greet guests, assist with check-in/out, and handle inquiries with a friendly, efficient approach in line with brand standards.

You will manage reservations, payments, and guest information while coordinating with other departments. Arabic language skills are required, and knowledge of Opera PMS is a plus. A supportive benefits package is offered.