Arabic-Speaking Hotel Front Desk & Guest Experience

Premier Inn Hotels - Middle East; Dubai; Sur place; AED 56 000 - 89 000; Plein temps

Résumé du poste

Premier Inn Hotels - Middle East is inviting applications for a Hotel Receptionist to warmly welcome guests, handle check-in/out, and support reservations in a fast-paced environment. You will manage payments, respond to inquiries, and maintain accurate reports with strong attention to detail.

Candidates should have at least one year of front office experience, proficiency in Opera PMS, and Arabic language skills.

Qualifications

• Minimum of one-year experience as Hotel Receptionist in Front Office department.
• Knowledge of Opera (PMS) is required.
• Arabic language skills (speaking, reading and writing) are required.

Responsabilités

• Greet and welcome guests, respond to inquiries and provide information according to brand standards.
• Process reservations and cancellations accurately and efficiently, manage payments.
• Identify corporate leads and build long-term relationships.
• Promote customer feedback and manage online mentions.
• Coordinate with departments to ensure smooth service delivery.
• Maintain reception area, stock, and office duties to support operations.
• Ensure guest safety following procedures and guidelines.

Connaissances

Customer service

Communication

Attention to detail

Teamwork

Organizational skills

Adaptability

Outils

Opera PMS

Description du poste

Premier Inn Hotels - Middle East is inviting applications for a Hotel Receptionist to warmly welcome guests, handle check-in/out, and support reservations in a fast-paced environment. You will manage payments, respond to inquiries, and maintain accurate reports with strong attention to detail.

Candidates should have at least one year of front office experience, proficiency in Opera PMS, and Arabic language skills.