Hostess

Minor Hotels; Dubai; On-site; AED 36,000 - 48,000; Full time

Job summary

Minor Hotels at Dukes The Palm Dubai Hotel is seeking a Hostess to welcome guests, manage reservations, and coordinate seating with a focus on guest satisfaction. The role requires strong listening and communication, flexibility for shifts, and teamwork in a luxury setting.

You will assist wait staff, maintain a clean reception, and support the department in delivering consistent guest experiences while upholding health and safety standards in a fast-paced environment.

Qualifications

• Proven work experience as a Hostess
• Good listening and verbal communication abilities
• Ability to work flexible shifts including weekends and holidays

Responsibilities

• Greet guests as they arrive and manage seating arrangements
• Provide accurate wait times and monitor waiting lists
• Answer calls and manage reservations and tables
• Ensure courteous and efficient service and guest satisfaction
• Assist with restaurant presentation, labeling and signage
• Escort guests to dining or bar areas and maintain a clean reception area
• Handle guest queries and concerns professionally and report to supervisor

Skills

Active listening

Communication

Flexibility

Team spirit

Multitasking

Organization

Education

High school diploma

Job description

Job Location

Dukes The Palm Dubai Hotel

Inspired by the spirit of Parisian boulevard cafés and the original Colbert bistro, the Colbert Collection is united not by style or geography, but by a shared sensibility. These are places where culture, conversation and culinary rituals naturally converge, shaped by the rhythm of the destinations they call home.

Daringly distinct and defined by its own immutable character, each hotel in the collection captures something elusive yet unforgettable: moments that stir emotion, awaken curiosity, and remain with you long after you depart. If you are drawn to hospitality with soul and substance, the Colbert Collection is your kind of place.

Hostess

• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Responsible for fielding telephone calls and organising reservations, floor plans and table allocations
• Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times
• Assist the department to drive guest satisfaction by providing consistent guest experiences.
• Report positive and constructive guest feedback to the manager
• Understand the importance of the guest arrival experience - and strive for consistency
• Assist with consistency of the restaurant presentation, labelling and signage
• Escort guest to assigned dining or bar areas
• Maintain a clean reception area
• Cater to guests who require extra attention (e.g. children, elderly)
• Assist wait staff as needed
• Familiarity with health and safety regulations
• Promptly handle guest queries, complaints and all issues in a professional manner and ensure that all details are communicated to the Supervisor or Outlet Manager

Experience

• Previous experience in a large hotel with at least 500 keys in a luxury property required
• Pre-opening experience is an advantage

Requirement

• Proven work experience as a Hostess
• Active listening and effective communication skills
• Flexibility to work in shifts
• High school diploma: food safety training is a plus
• Team spirit
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment