Hostess

The Bussola Group; Dubai; On-site; AED 50,000 - 73,000; Full time

Job summary

The Bussola Group is seeking a professional Hostess for a contract-based, on-site role in Dubai. You will be the first point of contact for guests, greeting them warmly and guiding them to their tables while coordinating with staff to ensure a smooth start to their visit.

Responsibilities include managing reservations, updating seating plans, answering inquiries, and maintaining a calm, courteous demeanor in a fast-paced environment.

Qualifications

• Excellent interpersonal and communication skills.
• Experience with reservations and seating arrangements preferred.
• Strong customer service and phone etiquette.
• Calm, friendly, and professional under pressure.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Greet guests and create a welcoming atmosphere on arrival.
• Manage reservations and waiting list; escort guests to tables.
• Answer phone inquiries and provide venue information.
• Update seating plans and coordinate with waitstaff and management.

Skills

Interpersonal skills

Reservations management

Customer service

Phone etiquette

Multitasking

Job description

Role Description

This is a contract-based, on-site Hostess position located in Dubai. As a Hostess, you will serve as the first point of contact for guests, creating a warm and welcoming atmosphere from the moment they arrive. Your core responsibilities include greeting guests, managing reservations, organising the waiting list, and escorting guests to their designated tables while ensuring a smooth and enjoyable start to their visit.

In addition to front-of-house duties, you may also handle incoming phone inquiries, provide accurate information about the venue, update and monitor seating plans, and support the flow of service by coordinating closely with waitstaff, supervisors, and management. Maintaining clear communication and staying attentive to guest needs will be essential to ensuring seamless daily operations.

This role requires a high level of professionalism, strong attention to detail, and the ability to remain calm, friendly, and approachable in a fast-paced environment. A positive attitude, polished presentation, and genuine passion for hospitality will help you succeed and deliver an exceptional guest experience.

Qualifications

• Strong Interpersonal Skills and effective Communication abilities
• Experience in managing Reservations and understanding seating arrangements
• Proven Customer Service and Phone Etiquette skills
• Positive attitude, professional appearance, and the ability to remain calm under pressure
• Proficiency in managing multiple tasks efficiently
• Prior experience in hospitality or a similar customer-facing role is a plus
• Fluency in English, and additional languages are an advantage