hostess

Al Sahraa Group; Abu Dhabi; On-site; AED 33,000 - 67,000; Full time

Job summary

Al Sahraa Group in Abu Dhabi is seeking a polished Hostess to welcome guests, seat them, and uphold fine-dining standards. You will manage reservations, VIP seating, and guest profiles with discretion.

You will coordinate with servers and kitchen staff to ensure a smooth service flow, handle dietary preferences, and maintain immaculate front-of-house presentation through peak hours.

Qualifications

• Experience as a Hostess or guest-facing role in fine dining or high-end hospitality preferred.
• Strong organizational, multitasking, and problem-solving abilities under pressure.
• Excellent interpersonal skills and professional presentation.

Responsibilities

• Welcome guests with warmth, professionalism, and dignity adhering to fine dining standards.
• Manage reservations, waitlists, and VIP guest seating with precision and discretion.
• Escort guests to their tables, present menus, and manage optimal table rotation.
• Coordinate with servers, captains, and kitchen staff to ensure a smooth service flow.
• Communicate VIP arrivals and special occasions to the team.
• Oversee reservation channels (phone, WhatsApp) and maintain detailed guest profiles.
• Support service staff during peak hours to maintain operational efficiency.
• Maintain high standards of grooming, posture, and uniform presentation.
• Ensure front entrance and waiting areas are clean, safe, and compliant with health and safety regulations.

Skills

Organizational skills

Multitasking

Problem-solving

Interpersonal skills

Professional presentation

Communication

Job description

• Welcome guests with warmth, professionalism, and dignity adhering to fine dining standards.
• Manage reservations, waitlists, and VIP guest seating with precision and discretion.
• Escort guests to their tables, present menus, and manage optimal table rotation.
• Customer Service & Guest Experience:
• Anticipate guest needs, manage dietary preferences, and resolve inquiries gracefully.
• Oversee reservation channels (phone, WhatsApp) and maintain detailed guest profiles.

Key Responsibilities

• Welcome guests with warmth, professionalism, and dignity adhering to fine dining standards.
• Manage reservations, waitlists, and VIP guest seating with precision and discretion.
• Escort guests to their tables, present menus, and manage optimal table rotation.
• Customer Service & Guest Experience:
• Anticipate guest needs, manage dietary preferences, and resolve inquiries gracefully.
• Oversee reservation channels (phone, WhatsApp) and maintain detailed guest profiles.

Operations & Communication:

• Coordinate with servers, captains, and kitchen staff to ensure a smooth service flow.
• Communicate VIP arrivals and special occasions to the team.
• Support service staff during peak hours to maintain operational efficiency.

Etiquette & Compliance:

• Maintain high standards of grooming, posture, and uniform presentation.
• Ensure front entrance and waiting areas are clean, safe, and compliant with health and safety regulations.

Requirements & Qualifications

• Experience: Previous experience as a Hostess or in a guest-facing role within fine dining or high-end hospitality is preferred.
• Skills: Strong organizational, multitasking, and problem-solving abilities under pressure.
• Communication: Excellent interpersonal skills and professional presentation.

Languages:

• English: Professional fluency required.
• Arabic: Professional proficiency is a strong advantage.