Waiter Waitress

Minor Hotels; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Dukes The Palm Dubai Hotel in Dubai, part of Minor Hotels, seeks a Waiter/Waitress to deliver exceptional dining experiences in a luxury setting. The role emphasizes guest satisfaction, accuracy in order taking, and attentive service, with shifts that adapt to business needs.

Experience in a large hotel and strong teamwork are valued. You will uphold health and safety standards while creating memorable guest moments in a dynamic environment.

Qualifications

• Previous experience in a large hotel or luxury property is required.
• Active listening and strong communication skills are essential.
• Willingness to work in shifts and flexible schedules.
• High school diploma; food safety training is a plus.
• Team spirit and the ability to multitask in a fast-paced environment.

Responsibilities

• Greet and escort guests to tables and present menus with details.
• Provide menu information, ingredients, and allergy guidance.
• Set up tables with linens, silverware and glassware.
• Inform guests of daily specials and offer recommendations.
• Upsell additional products when appropriate.
• Take and relay orders accurately using POS systems or memory.
• Serve food and drinks and ensure presentation is pristine.
• Check dishware cleanliness and maintain a tidy dining area.
• Deliver checks and process payments.
• Follow health department regulations and deliver excellent service.

Skills

Active listening

Effective communication

Team spirit

Organizational skills

Multitasking

Education

High school diploma

Job description

Job Description:

Dukes The Palm Dubai Hotel

Inspired by the spirit of Parisian boulevard cafés and the original Colbert bistro, the Colbert Collection is united not by style or geography, but by a shared sensibility. These are places where culture, conversation and culinary rituals naturally converge, shaped by the rhythm of the destinations they call home.

Daringly distinct and defined by its own immutable character, each hotel in the collection captures something elusive yet unforgettable: moments that stir emotion, awaken curiosity, and remain with you long after you depart. If you are drawn to hospitality with soul and substance, the Colbert Collection is your kind of place.

We are currently looking for a Waiter/Waitress

The associate’s main objectives are to ensure a consistent and quality service is delivered to all guests. The associate is to assist the manager with achieving high scores on guest satisfaction surveys, recognising repeat guests and to do what it takes to ensure all reasonable guest needs are met.

This position must always remain flexible regarding working hours and shift patterns, which may differ according to business demands.

Duties And Responsibilities

• Greet and escort guest to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform guest about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Follow all relevant health department regulations
• Provide excellent customer service to guests

Experience

• Previous experience in a large hotel with at least 500 keys in a luxury property required

Requirement

• Proven work experience as a Waiter/Waitress
• Active listening and effective communication skills
• Flexibility to work in shifts
• High school diploma: food safety training is a plus
• Team spirit
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment