Restaurant Hostess

Palazzo Versace Dubai; Dubai; On-site; AED 42,000 - 72,000; Full time

Job summary

Palazzo Versace Dubai is seeking a friendly Hostess to welcome guests and manage reservations with efficiency. You will escort guests to tables, present menus, and communicate guest preferences to the team, ensuring a luxury dining experience.

The role requires polished appearance, excellent English, and the ability to remain calm during busy periods. You will collaborate closely with the restaurant service team to maintain timing, seating, and guest satisfaction in a 5-star environment.

Qualifications

• Previous experience as a Hostess or guest-facing role in luxury settings.
• Excellent communication and interpersonal skills with a warm personality.
• Strong customer service passion and hospitality mindset.
• Good organizational skills to manage reservations and multiple requests.
• Professional, confident, and well-presented with grooming standards.
• Ability to stay calm and professional in a fast-paced environment.
• Good command of English; additional languages are an advantage.

Responsibilities

• Welcome and acknowledge all guests in a warm, friendly, and professional manner.
• Manage reservations, walk-ins, waiting lists, and table allocations efficiently.
• Escort guests to tables and present menus per service standards.
• Maintain accurate reservation records and communicate guest preferences and VIPs to the team.
• Respond to guest enquiries with information about menus, promotions, and facilities.
• Monitor guest flow and waiting times to ensure a smooth dining experience.
• Coordinate with the service team and management to ensure seamless guest service.
• Maintain the hostess area and personal presentation to high cleanliness and grooming standards.

Skills

Guest services

Communication

Hospitality

English fluency

Organizational skills

Teamwork

Job description

• Welcome and acknowledge all guests in a warm, friendly, and professional manner.
• Manage reservations, walk-ins, waiting lists, and table allocations efficiently.
• Escort guests to their tables and present menus in accordance with service standards.
• Maintain accurate reservation records and communicate guest preferences, VIPs, and special occasions to the team.
• Respond to guest enquiries and requests, providing accurate information about menus, promotions, and outlet facilities.
• Monitor guest flow, table availability, and waiting times to ensure a smooth dining experience.
• Coordinate closely with the restaurant service team and management to ensure seamless guest service.
• Maintain the hostess area and personal presentation to the highest standards of cleanliness, grooming, and professionalism.

Key Responsibilities

• Welcome and acknowledge all guests in a warm, friendly, and professional manner.
• Manage reservations, walk-ins, waiting lists, and table allocations efficiently.
• Escort guests to their tables and present menus in accordance with service standards.
• Maintain accurate reservation records and communicate guest preferences, VIPs, and special occasions to the team.
• Respond to guest enquiries and requests, providing accurate information about menus, promotions, and outlet facilities.
• Monitor guest flow, table availability, and waiting times to ensure a smooth dining experience.
• Coordinate closely with the restaurant service team and management to ensure seamless guest service.
• Maintain the hostess area and personal presentation to the highest standards of cleanliness, grooming, and professionalism.

Candidate Requirements

• Previous experience as a Hostess or in a similar guest-facing role, preferably within a 5-star hotel or luxury restaurant.
• Excellent communication and interpersonal skills with a warm and approachable personality.
• Strong customer service skills and a genuine passion for hospitality.
• Good organizational skills with the ability to manage reservations and multiple guest requests efficiently.
• Professional, confident, and well-presented with excellent grooming standards.
• Ability to remain calm, positive, and professional in a fast-paced environment.
• Good command of English; additional languages are an advantage.
• Flexible to work shifts, weekends, and public holidays.