Head Waiter

Say HELLO!; Dubai; On-site; AED 78,000 - 112,000; Full time

Job summary

Say HELLO! in Dubai is seeking a Restaurant Hostess for a full-time, on-site role.

You will welcome guests, manage waiting lists, guide diners to their tables, and ensure a smooth, warm arrival experience.

Daily duties include answering phone inquiries, handling reservations, coordinating with the serving team, keeping the reception area organized, and supporting restaurant operations during busy periods; a professional demeanor, punctuality, and guest-focused hospitality mindset are essential.

Qualifications

• Strong interpersonal and customer service abilities to create a welcoming guest experience.
• Excellent communication and phone etiquette to handle inquiries and bookings.
• Basic reservations management, booking systems, and seating coordination.
• Fluency in spoken and written English; additional languages are advantageous in Dubai.
• Polished, professional appearance and calm, courteous demeanor in a fast-paced environment.
• Previous hospitality or front-of-house experience; knowledge of Dubai's scene is beneficial.
• Flexible to work shifts, weekends, and holidays; ability to stand for extended periods.

Responsibilities

• Welcome guests warmly and manage waiting lists.
• Guide guests to tables and maintain smooth arrival experience.
• Answer phone inquiries and handle reservations.
• Coordinate with serving staff and maintain an organized reception area.
• Support restaurant operations during busy periods with a professional demeanor.

Skills

Interpersonal skills

Customer service

Communication

Phone etiquette

Reservations management

English fluency

Professional appearance

Hospitality experience

Shift flexibility

Tools

Reservations systems

Job description

Say HELLO! has many Head Waiter / Waitress roles available with some of the most recognised names in luxury hospitality. We are a video-first recruitment platform that connects talent with the best hospitality employers across the Middle East!

Role Description

The Restaurant Hostess role at Say HELLO! is a full-time, on-site position based in Dubai, United Arab Emirates.

In this role, the Hostess will welcome guests warmly, manage waiting lists, and guide guests to their tables, ensuring a smooth and pleasant arrival experience.

Daily responsibilities include answering phone inquiries, handling reservations, coordinating with the serving staff, and maintaining an organized and clean reception area.

The Hostess will provide attentive customer service, address guest questions or concerns, and support overall restaurant operations during busy periods.

This role requires a professional demeanor, consistent punctuality, and a strong focus on guest satisfaction and hospitality standards.

Qualifications

• Candidates should possess strong Interpersonal Skills and Customer Service abilities to create a welcoming and positive guest experience.
• Candidates should possess excellent Communication and Phone Etiquette skills to handle guest inquiries, reservations, and coordination with the team.
• Candidates should possess basic Reservations management skills, including maintaining booking systems and organizing seating plans.
• Candidates should possess fluency in spoken and written English; additional languages commonly used in Dubai are an advantage.
• Candidates should possess a polished, professional appearance and the ability to remain calm and courteous in a fast-paced environment.
• Candidates should possess prior experience in hospitality or restaurant front-of-house roles; knowledge of the local Dubai hospitality scene is beneficial.
• Candidates should possess flexibility to work shifts, weekends, and holidays, and the ability to stand for extended periods.