Senior Hostess

Apt Resources | Recruitment Specialists; Dubai; Vor Ort; AED 76.000 - 100.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Zusammenfassung

Apt Resources has been retained by a renowned Restaurant Management Group in UAE to source a Senior Hostess for their Dubai venues. The role centers on creating a warm first impression, greeting and seating guests, and coordinating with service teams to ensure a seamless dining experience.

Candidates should have 3-5 years of hospitality front-of-house experience, be fluent in English, and know reservation systems like SevenRooms or OpenTable.

Qualifikationen

• 3-5 years of hospitality or front-of-house experience.
• Experience with reservation systems SevenRooms or OpenTable.
• Strong English communication and guest service skills.
• Ability to greet and seat guests and manage special requests.
• Willing to work evenings, weekends, and holidays.

Aufgaben

• Serve as first point of contact and greet guests warmly.
• Seat guests, manage reservations and waitlists, and monitor seating plans.
• Maintain dining room presentation and assist with guest needs.
• Coordinate with service and kitchen teams for smooth service.
• Provide guidance to fellow hostesses and document updates for management.
• Complete opening/closing duties and daily cleaning tasks.
• Follow health, safety, and confidentiality procedures.
• Attend training and meetings as required.

Kenntnisse

Hospitality experience

Customer service

Communication skills

Evening/weekend availability

Ausbildung

High school diploma or GED

Tools

SevenRooms

OpenTable

Jobbeschreibung

Apt Resources has been retained by a renowned Restaurant Management Group in UAE to source and select experienced Senior Hostess's for their existing restaurants. The group owns and manages several premium restaurants in Dubai that have won several awards and accolades.

As Senior Hostess, you will help shape each guest's experience from the moment they arrive, setting the tone with a warm welcome and ensuring service flows smoothly throughout the dining experience. This role is central to creating a strong first impression, supporting guest satisfaction, and serving as a point of reference for other hostesses while working closely with service, production, and wider restaurant teams.

Responsibilities

• Serve as the first point of contact for guests and set a warm, welcoming tone.
• Greet and seat guests, manage reservations, waitlists, seating plans, and special requests, and monitor dining-room availability, safety, cleanliness, and guest well-being.
• Maintain menus, place settings, tables, work areas, supplies, and restaurant presentation to company standards.
• Communicate menu and item availability, respond to guest questions and concerns, anticipate service needs, and support guests with disabilities within established guidelines.
• Coordinate closely with service, production, and other departments to ensure seamless service delivery.
• Guide and assist other hostesses and coworkers, exchange information clearly, and document relevant updates for management.
• Complete opening, closing, side-work, restocking, reporting, security, and daily cleaning duties.
• Follow grooming, confidentiality, quality, health, safety, security, OHS, emergency, and environmental procedures; report incidents, hazards, injuries, and maintenance issues and assist with risk assessments.
• Attend training and meetings and perform other duties as business needs evolve.

Requirements

Qualification Requirements

• High school diploma or G.E.D. equivalent
• 3-5 years of related hospitality or restaurant front-of-house experience
• Experience with SevenRooms, OpenTable, or similar restaurant reservation or guest booking systems
• Basic knowledge of international cuisine and wines
• Experience greeting and seating guests, managing special requests, and addressing guest questions and concerns
• Experience handling restaurant reservations and waitlists
• Good command of English
• Available to work evening shifts, weekends, holidays, and late service hours

Benefits

Competitive salary to match local industry standards