Assistant Restaurant Manager - Greek Speaker

Accorhotel; Dubai; On-site; AED 33,000 - 67,000; Full time

Job summary

Accorhotels in Dubai is seeking a friendly hostess to manage reservations, greet guests, and support service staff with a focus on guest satisfaction. The role requires clear English communication, knowledge of F&B, and the ability to handle high-pressure conditions with professionalism.

The ideal candidate will have customer service experience, Pro Serve certification, and familiarity with reservation systems like OpenTable.

Qualifications

• Excellent English communication both written and verbal.
• Arabic knowledge is an advantage.
• Previous customer service experience is required.
• F&B knowledge is an asset.
• Pro Serve certification is required.
• OpenTable experience is a plus.
• Strong interpersonal and problem-solving abilities.
• Reliable and capable under fast-paced conditions.

Responsibilities

• Check the reservation system and guest information for the next meal period.
• Notify supervisor of large group bookings or special requests.
• Distribute reservations among servers and share essential details with staff.
• Maintain floor plan allocation of reservations.
• Answer phone politely within three rings and informatively.
• Know your products and offerings to answer questions accurately.
• Maintain complete knowledge of all menus, ingredients, preparation, serving method and prices.
• Support servers and runners as needed in the outlet.
• Ensure hostess duties and policies are understood hotel-wide.
• Adhere to hygiene and HACCP standards and SOPs.

Skills

English communication

Arabic advantageous

Customer service

Food & Beverage understanding

Pro Serve certificate

OpenTable experience

Teamwork

Handling pressure

Job description

Job Responsibilities

• Check the reservation system and in-house guest information for the next meal period.
• Notify the supervisor of any large group bookings or any reservations with special request, VIP etc..
• Distribute reservations among all servers equally, informing them of all information necessary. Example, Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests.
• All the reservations are allocated as per the floor plan.
• Always answer the phone politely using a friendly tone and being informative.
• The telephone must be answered on a maximum of three rings.
• If a customer has any questions, it is her responsibility to answer them accurately. Therefore, know your product and offerings.
• You must have complete knowledge of all food and beverage menus : The ingredients; the preparation; how items are served and with what; know your prices; know the promotions, special events etc..
• Understand the Server and runner tasks in the outlet and provide assistance as required.
• Hostess to have a fair idea about general information around the city.
• Hostess to aware what details are required to make a reservation.
• Hostess to aware all the policies and procedures in the Hotel.
• Except in emergencies, no employees are permitted personal phone calls or have the use of the telephone at any time.
• You are not permitted to give out any personal information over the telephone. Example, Phone numbers, schedules to anyone except staff members.
• All messages are to be taken on the appropriate message pad, and not on a scrap piece of paper.
• The hostess is a very important part of Your Restaurant's experience. Always remember you are the first and the last person the customer sees. Therefore, you are their first and last impression.
• It is of utmost importance that someone is present at the host station at all times.
• Never walk more than three paces in front of the guest or never walk too fast.
• Once at the table, pull out the chairs for the women first and then any other guest you can accommodate.
• On departure of a guest, you must make contact with them. Ask them how their evening was and say "Thank you for dining with us and hope to see you again".
• If there are any complaints, reach out to a manager or supervisor immediately
• Perform opening, cleaning and closing duties
• Hostess also to take responsibility of outlet cashiering duties.
• You will adhere to Hotel's Hygiene and HACCP standards and ensure it's Standard Operating Procedures and Requirements are fully met.

Qualifications

• Excellent communication skills in English, both written and verbal; knowledge of Arabic is an advantage
• Previous customer service experience required
• Previous Food & Beverage experience an asset
• Pro Serve certificate required
• Open Table experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision