Holiday Home Guest Coordinator

ALFA GULF REAL ESTATE MANAGEMENT LLC.; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Dynamic UAE workplace

Job summary

ALFA GULF REAL ESTATE MANAGEMENT LLC is seeking a detail-oriented Holiday Home Guest Coordinator to join our on-site hospitality team in Abu Dhabi Emirate. You will manage guest inquiries, check-ins, check-outs, and ensure every stay is smooth and memorable.

The role requires strong guest service, excellent English communication, and the ability to coordinate housekeeping, maintenance, and reservations across Abu Dhabi and Dubai.

Qualifications

• Strong guest service and hospitality mindset.
• Clear spoken and written English; strong interpersonal communication.
• Problem-solving abilities with courteous, professional demeanor.
• Organizational skills, attention to detail, and accurate record-keeping.
• Basic proficiency with booking systems or property management software.
• Experience in hospitality, real estate, or customer-facing roles; holiday homes experience is a plus.

Responsibilities

• Manage guest check-ins and check-outs, including key handovers.
• Coordinate cleaning, maintenance, and property readiness.
• Respond to guest inquiries promptly and professionally.
• Provide clear information about property features, house rules, and local attractions.
• Handle booking confirmations, guest communication, and reservation-related admin.
• Update booking calendars and maintain accurate guest records.
• Monitor guest feedback and support service improvements.
• Collaborate with housekeeping and maintenance teams to resolve issues quickly.
• Assist with basic administrative duties related to reservations and payments.
• Uphold company standards and contribute to a positive guest experience.

Skills

Guest service

English communication

Organizational skills

Problem-solving

Record-keeping

Booking systems

On-site work

Education

High school diploma

Hospitality/business studies beneficial

Tools

Property management software

Job description

ALFA GULF REAL ESTATE MANAGEMENT LLC is a UAE‑based property management company operating across the real estate and hospitality sectors. We manage a growing portfolio of residential properties and holiday homes, with a strong focus on service quality, guest satisfaction, and maintaining a trusted reputation in the community. Our team is committed to professionalism, operational excellence, and delivering memorable guest experiences.

About the Role

We’re looking for a detail‑oriented, customer‑focused Holiday Home Guest Coordinator to join our expanding hospitality team. This is a full‑time, on‑site role based in the Abu Dhabi Emirate, supporting holiday home operations across both Abu Dhabi and Dubai. You will be the main point of contact for guests—from inquiry to check‑out—ensuring every stay is smooth, comfortable, and memorable.

Key Responsibilities

• Manage guest check‑ins and check‑outs, including key handovers
• Coordinate cleaning, maintenance, and property readiness
• Respond to guest inquiries promptly and professionally
• Provide clear information about property features, house rules, and local attractions
• Handle booking confirmations, guest communication, and reservation‑related admin
• Update booking calendars and maintain accurate guest records
• Monitor guest feedback and support service improvements
• Collaborate with housekeeping and maintenance teams to resolve issues quickly
• Assist with basic administrative duties related to reservations and payments
• Uphold company standards and contribute to a positive guest experience

Qualifications

• Strong guest service and hospitality skills with a customer‑first mindset
• Clear spoken and written English; strong interpersonal communication
• Problem‑solving abilities and a courteous, professional demeanor
• Organizational skills, attention to detail, and accurate record‑keeping
• Basic proficiency with booking systems or property management software
• Experience in hospitality, real estate, or customer‑facing roles (holiday homes experience is an advantage)
• Ability to work on‑site in Abu Dhabi Emirate, with flexibility for peak arrival/departure times, weekends, or holidays
• Professional appearance and conduct, with commitment to confidentiality
• High school diploma or equivalent; further education in hospitality, tourism, or business administration is beneficial

What We Offer

• Competitive salary
• Growth opportunities within a fast‑expanding company
• A dynamic work environment in the UAE’s real estate and hospitality sectors
• Supportive team culture and opportunities to contribute to a growing portfolio