Guest Relations Coordinator

haus & haus; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

haus & haus is seeking a Guest Relations Coordinator for their Holiday & Short Term Rentals team in Dubai. In this role, you will manage a portfolio of properties, coordinate check-ins and check-outs, and ensure high occupancy levels throughout the year.

The ideal candidate will have a minimum of 2 years of experience in guest relations, a driving license and car, and knowledge of the Dubai Real Estate market. Strong communication and negotiation skills are essential.

Qualifications

• Minimum 2 years experience in a similar guest relations role.
• Driving license and car are required.
• Experience in the Dubai Real Estate market is preferred.

Responsibilities

• Manage a portfolio of up to 50 properties.
• Coordinate check ins and check outs for guests.
• Facilitate maintenance issues with teams.
• Track and collect due rental payments.

Skills

Customer satisfaction improvement

Strong negotiation skills

Excellent communication skills in English

Troubleshooting

Multi-tasking

Job description

We are seeking a Guest Relations Coordinator to join our award-winning Holiday & Short Term Rentals team.

What You'll Do

• Managing a portfolio of up to 50 properties (area specific).
• Coordinate any issues faced by the tenants on a daily basis.
• Coordinate check ins and check outs for the guests on a 24 hour basis.
• Schedule all housekeeping requirements.
• Facilitate any maintenance issues with our in-house maintenance team or 3rd party maintenance teams.
• Responsible to maintain a high level of occupancy all year round.
• Carrying out inventory checks after guests leave the property.
• Answer incoming leads via email, phone and WhatsApp for listings.
• Responding to all enquiries on international platforms.
• Facilitate viewings with clients.
• Track, remind and collect any due rental payments.
• Responsible to return clients security deposits.
• Record all bookings and client information in our PMS system.

What You'll Need

• Minimum 2 years experience in a similar role.
• Driving license and car is a must.
• Experience in Dubai is essential.
• Experience and knowledge of the Dubai Real Estate market is preferred.
• Strong negotiation and consultative sales skills.
• Proven experience improving customer satisfaction.
• Excellent communication skills, with a high proficiency in English.
• Advanced troubleshooting and multi-tasking skills.