Guest Experience Lead – Holiday Homes

ALFA GULF REAL ESTATE MANAGEMENT LLC.; Abu Dhabi; In loco; AED 67.000 - 112.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Growth opportunities

Dynamic UAE workplace

Descrizione del lavoro

ALFA GULF REAL ESTATE MANAGEMENT LLC is seeking a detail-oriented Holiday Home Guest Coordinator to join our on-site hospitality team in Abu Dhabi Emirate. You will manage guest inquiries, check-ins, check-outs, and ensure every stay is smooth and memorable.

The role requires strong guest service, excellent English communication, and the ability to coordinate housekeeping, maintenance, and reservations across Abu Dhabi and Dubai.

Competenze

• Strong guest service and hospitality mindset.
• Clear spoken and written English; strong interpersonal communication.
• Problem-solving abilities with courteous, professional demeanor.
• Organizational skills, attention to detail, and accurate record-keeping.
• Basic proficiency with booking systems or property management software.
• Experience in hospitality, real estate, or customer-facing roles; holiday homes experience is a plus.

Mansioni

• Manage guest check-ins and check-outs, including key handovers.
• Coordinate cleaning, maintenance, and property readiness.
• Respond to guest inquiries promptly and professionally.
• Provide clear information about property features, house rules, and local attractions.
• Handle booking confirmations, guest communication, and reservation-related admin.
• Update booking calendars and maintain accurate guest records.
• Monitor guest feedback and support service improvements.
• Collaborate with housekeeping and maintenance teams to resolve issues quickly.
• Assist with basic administrative duties related to reservations and payments.
• Uphold company standards and contribute to a positive guest experience.

Conoscenze

Guest service

English communication

Organizational skills

Problem-solving

Record-keeping

Booking systems

On-site work

Formazione

High school diploma

Hospitality/business studies beneficial

Strumenti

Property management software

Descrizione del lavoro

ALFA GULF REAL ESTATE MANAGEMENT LLC is seeking a detail-oriented Holiday Home Guest Coordinator to join our on-site hospitality team in Abu Dhabi Emirate. You will manage guest inquiries, check-ins, check-outs, and ensure every stay is smooth and memorable.

The role requires strong guest service, excellent English communication, and the ability to coordinate housekeeping, maintenance, and reservations across Abu Dhabi and Dubai.