Head Waiter & Floor Leader — Elevate Guest Experiences

Jebel Ali International Hotels L.L.C; Hatta; On-site; AED 60,000 - 100,000; Full time

Job summary

JA Hatta Fort Hotel is seeking a confident Head Waiter to lead the restaurant floor and deliver memorable dining experiences in a fast-paced environment. You will supervise staff, train teams, and ensure flawless service across all shifts.

With a focus on guest satisfaction, you will maintain high standards of food safety and presentation while coordinating with the kitchen and management to optimize operations. Advanced English and hospitality expertise are essential.

Qualifications

• Bachelor's degree or equivalent, preferably in Hospitality Management.
• Basic & Intermediate Food Hygiene Certification.
• Leadership and Train-the-Trainer certifications are an advantage
• Minimum 2 years' experience in a similar role within a hotel or upscale dining environment
• Strong understanding of restaurant operations and service standards
• Experience training and leading multicultural teams
• Excellent organizational and communication skills
• Advanced English communication skills, both written and spoken
• Proficiency in Microsoft Office applications.

Responsibilities

• Lead and inspire the restaurant team to deliver exceptional guest experiences
• Ensure smooth day-to-day operations during service
• Welcome guests, anticipate their needs, and create memorable moments
• Support, coach, and develop team members through ongoing training and guidance
• Maintain the highest standards of food safety, service quality, and presentation
• Assist with roster planning, inventory control, and operational efficiency
• Handle guest feedback professionally and turn challenges into positive experiences
• Work closely with the kitchen and management teams to ensure seamless service

Skills

Leadership

Training

Multicultural teams

Organizational skills

Communication skills

Advanced English

Microsoft Office

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft Office

Job description

JA Hatta Fort Hotel is seeking a confident Head Waiter to lead the restaurant floor and deliver memorable dining experiences in a fast-paced environment. You will supervise staff, train teams, and ensure flawless service across all shifts.

With a focus on guest satisfaction, you will maintain high standards of food safety and presentation while coordinating with the kitchen and management to optimize operations. Advanced English and hospitality expertise are essential.