Head Waiter

AccorHotel; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

AccorHotel Dubai is seeking a hands-on Restaurant Manager to ensure smooth day-to-day operations, lead the service team, and uphold standards of quality, guest satisfaction, and brand expectations.

You will collaborate with Head Chef and Reception, drive upselling and revenue, control costs, and deliver consistent, high-level service across all shifts. This role is full-time and on-site in the UAE, offering growth within a leading hospitality group.

Qualifications

• Minimum 2 years of management experience in Restaurants and Bars.
• 1–2 years in a public-facing position, preferably in an upscale or lifestyle brand hotel.
• Enter and locate work-related information using computers and/or point of sale systems.
• Gracious, friendly, and fun demeanor.
• Ability to multitask in a fast-paced environment with high attention to detail.
• Strong verbal and written communication skills in English.
• Maintain positive and productive working relationships with other employees and departments.
• Ability to work independently and to collaborate with others to promote teamwork.

Responsibilities

• Ensure the day to day operation is smooth in the restaurant.
• Assist the leadership team of the restaurant in achieving high guest satisfaction.
• Guide and lead the server in the restaurant.
• Perform the duties of supervisor on a regular basis.
• Maximize sales potential and encourage up selling to maximize rates.
• Ensure cash floats are secured at all times.
• Work within budgeted costs and minimize overtime.
• Minimize abuse of operating equipment.
• Record all voids and report payment discrepancies to Restaurant Manager.
• Follow company procedures when handling cash, credit cards and cheques.
• Handle guest complaints and report to Manager.
• Liaise with colleagues over guests requirements and needs.
• Ensure handover at shift end and beginning.
• Liaise with Head Chef and Reception regularly.
• Gain customer feedback at all times.
• Complete a full report of the days events in the Management Report Book.
• Create and maintain a personal rapport with regular guests.
• Maintain a high customer profile and address all guest comments promptly.
• Familiarize yourself with guests needs and requirements to ensure efficient service.
• Quality and consistency in food, beverage, and guest service.
• Support other revenue centers such as Rooms and Events.
• Be results-driven and accountable.
• Attend daily business review meetings and weekly strategy meetings.
• Undertake regular inspections to protect company assets.
• Ensure business is seen as a respected member of the community by local influencers.
• Carry out any other duties within scope of the job.

Skills

Multitasking

English skills

POS familiarity

Customer service

Teamwork

Independent work

Tools

POS systems

Job description

• Ensure the day to day operation is smooth in the restaurant


• Assist the leadership team of the restaurant in achieving high guest satisfaction


• Guide and lead the server in the restaurant


• Perform the duties of supervisor on regular basis


• Maximize sales potential and encourage up selling in order to maximize rates.


• Ensure cash floats are secured at all times.


• To work within budgeted costs


• To minimize abuse of operating equipment


• To ensure that requisitions for supplies are completed delivered and accounted for.


• To minimize the use of overtime


• To ensure that there is enough operating equipment at all times.


• To record all voids and report any payment discrepancies to Restaurant Manager.


• To follow Company procedures when handling cash credit cards and cheques.


• To see guests concerning all complaints and report all complaints to Manager.


• To liaise with colleagues over guests requirements and needs.


• To ensure handover at shift end and beginning.


• To liaise with Head Chef on a regular basis.


• To liaise with Reception on a regulars basis.


• To gain customer feedback at all times.


• To complete a full report of the days events in the Management Report Book.


• Create and maintain a personal and respectful rapport with regular guests.


• Maintain a high customer profile and handle promptly and courteously all guest comments questions complaints requests and enquiries taking the necessary action steps and ensuring thorough follow-through.


• Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service


• Fanatical focus on quality and consistency in all areas food and beverage quality guest service cleanliness etc.


• Support all other revenue centers in the hotel such as Rooms and Events


• To be results driven and totally accountable.


• Attend daily business review meetings weekly strategic sales meetings management meetings and other meetings as required/requested.


• Undertake regular inspections to ensure that the companys assets are well maintained and protected.


• Ensure that the business is seen as a respected important member of the community by local influencers.


• Carry out any other duties as are within the scope spirit and purpose of the job as requested.

Qualifications :

• Minimum 2 (two) years management experience in Restaurants and Bars.


• One to two years in a public contact position preferably in an upscale or lifestyle brand hotel


• Enter and locate work related information using computers and/or point of sale systems


• Possess a gracious friendly and fun demeanor


• Ability to multitask work in a fast paced environment and have a high level attention to detail


• Strong verbal and written communication skills in English


• Maintain positive and productive working relationships with other employees and departments


• Ability to work independently and to partner with others to promote an environment of teamwork

Remote Work :

No

Employment Type :

Full-time