In Room Dining Order Taker

Palazzo Versace Dubai; Dubai; On-site; AED 100,000 - 145,000; Full time

Job summary

Palazzo Versace Dubai is seeking a capable Room Service Associate to take in Room Dining orders over the phone, upsell food and beverage items, and describe dishes with expert knowledge of preparation and beverage options.

You will maintain punctuality and grooming, work in a luxury, multicultural 5-star environment, handle high guest volumes, and ensure service standards from opening to close, including use of the hotel computer system for orders and billing.

Qualifications

• Minimum 2 years in a multicultural 5-star hotel environment.
• Experience in food and beverage or events is preferred.
• Able to upsell and handle high luxury guest volumes.

Responsibilities

• Take Room Dining orders over the phone.
• Sell and upsell food and beverage items.
• Describe dishes and inform guests on preparation and beverage options.
• Be punctual, greet colleagues, and report to supervisor on arrival.
• Maintain grooming and enthusiasm for a long workday.
• Follow payroll and uniform procedures; uphold department standards.
• Anticipate and service guests' requirements before requests arise.
• Serve and clear food and beverage items discreetly and professionally.
• Operate the hotel's computer system to ring up sales and print checks.

Skills

Multi skilled

Speed and accuracy

Customer service

Upselling

Communication skills

Education

Basic hotel school diploma

Job description

Main Duties/Responsibilities

• Take in Room Dining orders over the phone
• Selling and upsell food and beverage items
• Describe dishes and inform the guest on how the food is prepared and cooked and on the type of beverage available
• Be punctual, greet colleagues and reports to supervisor upon arrival for duties
• Arrive at work well groomed, prepared and display enthusiasm
• Well prepared for a long day contribution and utilize time effectively
• Follow proper payroll and uniform procedures
• Contribute to departmental standards and best practices
• Anticipate and service of guests' requirements before requests is necessary
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Be familiar with the beverage service including stemware used and appropriates garnishes
• Complete opening and closing side work as assigned and has all tables set according to standard
• Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings
• Carry trays, bus and reset tables with linen, china, glass and silver
• Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved
• Service all needs for private dining room or private function
• Recognize and address potential disruptive or undesirable guests
• Respond properly in any hotel emergency or safety situation
• Perform other tasks or projects as assigned by hotel management
• Retrieve and stock all linen, china, silver, glassware and food and beverage items
• Provide unobtrusive and professional service
• Attend all the training subjects to the service colleagues and follows all rules and policies of the hotel
• Handle cash and credit card procedures according to the guidelines of the accounting department

Candidate Profile

• Basic hotel school diploma
• 2 year minimum experience working in a multicultural / 5 star hotel environment
• Multi skilled
• Experience in food and beverage or event field
• Speed and accuracy.
• (able to manage last minute activities)Must be clear and easy to understand over the phoneExperience in upselling a plus.
• Ability to handle luxury guest volumes on a daily basis.
• Should be able to work under pressure in a customer service environment.
• Must be flexible and ability to work long hours.
• Creative and positive mind set.