Senior Hostess

Accorhotel; Ras Al Khaimah; On-site; AED 33,000 - 58,000; Full time

Job summary

Accorhotel in Ras al-Khaimah seeks a Front Desk Host/Reservation Agent to manage reservations, greet guests, and seat them according to the floor plan. You will maintain the hostess stand, ensure table settings meet service standards, and coordinate with management on any changes during shifts.

The role requires a hospitality diploma or degree, 1 year in a 4-5 star hotel, and strong guest-service skills. No remote work; full-time position in a hotel setting.

Qualifications

• Diploma or degree in vocational hospitality; freshers accepted or 1 year in 4–5 star hotel.
• Experience in guest service and hotel operations is preferred.

Responsibilities

• Answer telephone within 3 rings using proper salutations.
• Take and confirm reservations/cancellations per standards.
• Greet guests at restaurant entrance and seat them according to floor plan.
• Ensure menus/check folders and hostess stand are organized and clean.
• Communicate changes to management during shifts.
• Maintain cleanliness and setup of tables and service areas.
• Respond to guest inquiries about hotel services and activities.
• Handle guest complaints following SOPs to ensure satisfaction.

Skills

Reservation etiquette

Guest service

Telephone handling

Education

Diploma or degree in hospitality

Tools

Reservation software

Job description

• Maintain complete knowledge of:
• -Dining room layout table/seat/section numbers proper table setups restaurant capacity hours of operation price range and dress code
• - Restaurant reservation procedures
• - Daily house count arrivals departures VIPs
• - Scheduled in-house group activities locations and times
• - All department policies / service procedures

• Answer telephone within 3 rings using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation /cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments ensuring compliance to departmental standards.
• Ensure that all menus check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book pre-assign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant
• Seat Guest accordingly to floor plan / being fair to each waiter.
• Show guests their table which has been designated to them
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set to the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests needs respond to them promptly and acknowledge guest however busy and whatever time of the day.
• Maintain positive guest relations at all times.
• Be familiar with hotel services / activities to respond to guest inquiries accurately.
• Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
• Monitor guests reactions and confer frequently with management to ensure guest satisfaction.
• Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
• Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
• Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
• Promote a cooperative working climate maximizing productivity and quality.
• Do table visits systematically at each meal period to ensure guest satisfaction.
• Promote F&B Outlets to each customer in down time.
• Successful completion of the training process.
• To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
• To assist in Menu printing.
• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly courteous and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotels Employee Handbook and to adhere to the hotels rules and regulations and in particular the policies and procedures relating to Fire Hygiene Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
• To attend training and meetings as and when required.

Qualifications :

Diploma or degree in vocational hospitality fresher or 1 year of experience in 4-5 star hotel.

Remote Work :

No

Employment Type :

Full-time