Female Waitress

Tanqeeb; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Tanqeeb in Dubai, United Arab Emirates, seeks a courteous Food & Beverage server to deliver exceptional service to residents, friends and guests. You will present menus, take orders, and coordinate with the kitchen to ensure accurate deliveries.

The role requires strong guest service skills, reliability, flexibility with schedules, and adherence to hygiene standards to maintain top-tier service throughout the day.

Qualifications

• Proven experience in a 5-star hotel environment.
• Ability to multitask and work well under pressure.
• Reliable with a professional and friendly demeanor.
• Flexible with work schedules to ensure uninterrupted service.
• Knowledge of hygiene protocols and safety standards.
• Attend meetings and trainings when required.

Responsibilities

• Take and serve food and beverage orders according to standards.
• Present menus, answer questions, and take orders.
• Listen carefully to requests and confirm before proceeding.
• Handle service phone for resident requests and relay to Kitchen.
• Coordinate with Kitchen and deliver dishes to the correct areas.
• Maintain beverage service and setup per area standards.
• Refresh beverages and clear tables while monitoring guest needs.
• Assist with inventory, stock replenishment, and equipment storage.
• Manage room service orders and serve/clear as required.

Skills

Guest service

Multitasking

Attention to detail

Communication

Problem solving

Professional demeanor

Job description

JOB OVERVIEW

• Responsible for taking and serving food and beverage orders according to the set property service standards courteously and efficiently.

ESSENTIAL FUNCTIONS:

• Food and Beverage service during the day for residents, friends, and extended family.
• Presenting menus, answering questions, and taking chosen orders.
• When responding to requests, it is essential to listen carefully, documenting the request if needed, to ensure the request is fulfilled correctly, confirm with the family member or visitor their request before proceeding
• Handles service phone for any resident requests.
• Communicates requests to the Kitchen/send orders to the Kitchen and serves the dish/s/ meal/s when ready
• Takes note of special dietary needs and guest preferences and can describe and explain the dish
• Responsible for bringing orders from the kitchen to the respective areas (to whom it will be delivered), also responsible for keeping beverages filled, following up with tables to see if their needs are still met and clearing plates as they finish
• Takes care of beverage service and standard beverage set up for certain areas/ locations as per standard
• To coordinate with Housekeeping team for replenishment of (Refreshes and refills beverage mini bars), coffee and tea set up, fridges and cooler boxes
• Prepares beverage order and informs the House Manager and the PGM when any stock items are low
• Collects orders from stores and ensures correct par stock is always maintained
• Assists with inventory taking, prepares breakage list and assists with requirements regarding to the equipment store

Set-up of tables for breakfast/lunch/dinner with the appropriate linen, crockery, glasses, and service utensils as per the set standard

For larger gatherings with a buffet-set-up, ensure tables are set accordingly as per set standard and that enough crockery is available to service refills of food

Responsible for polishing of cutlery and glass cleaning, separating those with any chips or cracks, which are to be handed over to the House Manager

Folding of napkins and separating those with any damage and/or staining, which are to be handed over to the House Manager

Ensuring condiments are filled, clean and have appropriate service utensils, In the case of bottled condiments, ensure the production/expiry date is valid

Ensure plates (dinner/side), soup bowls, desert bowls and/or plates are clean and free from any chips

Prepare teas/coffees as per requirements, ensuing sufficient cups/saucers/spoons and/or glasses are available

Refresh teas/coffees as requested, particularly if they are prepared in pots to ensure they remain hot and fresh

Ensure all flowers and decorative items are fresh and clean

Placing of cutlery, serving of food and beverages should always be from the left side if possible

Clearing of plates and glasses should be from the right side

If you must reach across somebody, always inform, and excuse yourself

Clearing of tables, dirty crockery, cutlery, and glassware, being careful in transporting to the dish washing area and stacking appropriately to prevent any damage

Clear and sort all dirty linen for delivery to the laundry

Serves/ clears and managed room service orders

HEALTH AND SAFETY:

• Ensures any hazards are reported to the House Manager for immediate action.
• Fully understand the residence's fire, emergency and security procedures.
• Work in a safe manner that does not harm or injure self or others.
• Ensures the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct are maintained.
• To follow hygiene protocols and standards

Desired Candidate Profile

• Proven experience in a 5*hotel environment
• Ability to accurately assess the quality and the upkeep of their work areas – stores, pantries
• Reliable with an ability to multi-task and work well under pressure
• Demonstrable aptitude in decision-making and problem-solving
• Professional and friendly demeanor and offer timely assistance to customers to ensure that needs are met
• Attend meetings and trainings when required
• Accepts flexible work schedules when necessary to provide uninterrupted service
• Is well updated and possesses solid knowledge on all relevant policies and procedures related to the Food & Beverage related activities