Assistant Restaurant Manager - Lobby Lounge

Palazzo Versace Dubai; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Palazzo Versace Dubai is seeking a hands-on hospitality leader to oversee daily Lobby Lounge operations and elevate guest satisfaction. You will lead, train, and coach a service team to deliver impeccable service and hospitality in a luxury hotel setting.

The role requires strong leadership, English fluency, and a passion for high-quality guest experiences, with flexibility for varied shifts including weekends and holidays.

Qualifications

• Minimum of 2-3 years of luxury hotel or fine-dining service experience.
• Strong leadership and ability to motivate a diverse team.
• Excellent communication in English; additional languages a plus.
• In-depth knowledge of food & beverage operations and service standards.
• Exceptional organizational skills and attention to detail.
• Proactive, guest-focused attitude with passion for high-quality service.
• Availability for varied shifts, including weekends and holidays.

Responsibilities

• Assist in daily operations of the Lobby Lounge to maintain top service levels.
• Lead, train, and motivate the service team for impeccable hospitality.
• Supervise staff performance with coaching and development opportunities.
• Monitor inventory and stock levels, minimize waste and stay organized.
• Collaborate with kitchen and bar teams for smooth service and communication.
• Address guest feedback professionally and promptly to ensure satisfaction.
• Assist with scheduling and staff allocations to ensure smooth operations.
• Ensure adherence to hotel health and safety policies.

Skills

Leadership

Interpersonal skills

Communication

Attention to detail

Organizational skills

Guest service

Flexibility

Multitasking

English proficiency

Job description

• Assist in the daily operations of the Lobby Lounge, ensuring the highest standards of service and guest satisfaction.
• Lead, train, and motivate the service team to deliver impeccable service and hospitality.
• Supervise and manage staff performance, providing coaching, training, and development opportunities.
• Monitor and control inventory and stock levels, ensuring proper organization and minimizing waste.
• Collaborate with the kitchen and bar teams to ensure smooth service and efficient communication.
• Handle guest feedback and resolve any concerns in a professional and timely manner, ensuring positive guest experiences.
• Assist with scheduling, staff allocations, and other operational tasks to ensure smooth daily operations.
• Oversee the implementation of hotel policies and procedures, ensuring compliance with health and safety regulations.

Main Responsibilities:

• Assist in the daily operations of the Lobby Lounge, ensuring the highest standards of service and guest satisfaction.
• Lead, train, and motivate the service team to deliver impeccable service and hospitality.
• Supervise and manage staff performance, providing coaching, training, and development opportunities.
• Monitor and control inventory and stock levels, ensuring proper organization and minimizing waste.
• Collaborate with the kitchen and bar teams to ensure smooth service and efficient communication.
• Handle guest feedback and resolve any concerns in a professional and timely manner, ensuring positive guest experiences.
• Assist with scheduling, staff allocations, and other operational tasks to ensure smooth daily operations.
• Oversee the implementation of hotel policies and procedures, ensuring compliance with health and safety regulations.

Candidate Profile:

• Minimum of 2-3 years of experience in a similar role within a luxury hotel or fine-dining establishment.
• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Excellent communication skills in English (additional languages are a plus).
• In-depth knowledge of food and beverage operations and service standards.
• Exceptional organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• A proactive and guest-focused attitude with a passion for delivering high-quality service.
• Flexibility to work varied shifts, including weekends and holidays.