Head of Operations

Capital.com; United Arab Emirates; On-site; AED 650,000 - 900,000; Full time

Job summary

Capital.com is seeking a Head of Operations for the MENA region to lead Dubai operations as we bring AI and automation to the forefront. You will build and lead the Dubai operations team, align with the Global Head of Operations, and serve as the main operations contact for the regulator.

The role requires coordinating across global functions to meet local needs, drive regional performance, incident management, and launch readiness, and to report clearly to regional and global leaders while

Qualifications

• 5+ years in operations leadership in financial services, fintech, payments or another regulated environment.
• Experience building and leading operations teams.
• Direct experience as an operations contact for a regulator.
• Track record of delivering through global functions you do not manage.
• Experience with operational KPIs, incident coordination and launch readiness.
• Clear communication with senior leaders, and based in Dubai or willing to relocate.

Responsibilities

• Build and strengthen the Dubai operations team and support it day to day
• Agree global strategy with the Global Head of Operations and deliver it locally
• Act as the main operations contact for the regulator. Work with the General Manager and Compliance to turn local requirements into operational actions
• Coordinate delivery across global functions, agreeing service expectations, handovers and escalation routes
• Own regional performance. Investigate service gaps, separate local issues from wider process problems, and agree fixes with accountable teams
• Coordinate the regional side of incidents and prepare operations for launches and major changes, escalating gaps before launch decisions
• Manage service dependencies, including vendors, and drive improvements, including AI and automation, with global process owners
• Report clearly to regional and global leaders, and elevate what needs more authority or resources

Skills

Operations leadership

Regulatory liaison

People leadership

Executive communication

KPIs & incident coordination

Job description

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

We are looking for a Head of Operations [MENA] to lead Capital.com's operations in Dubai as we move most of our operations onto AI and automation.

You will build and strengthen the Dubai operations team and support it day to day. You'll agree global strategy with the Global Head of Operations and deliver it locally, and you'll be the main person responsible for operations in front of the regulator. Much of the work means coordinating across global functions so local needs are met, from regional performance and incidents to launch readiness. You'll work closely with the General Manager, Compliance and global operations leadership, and you'll be a key player in bringing AI into how operations run locally.

Responsibilities:

• Build and strengthen the Dubai operations team and support it day to day
• Agree global strategy with the Global Head of Operations and deliver it locally
• Act as the main operations contact for the regulator. Work with the General Manager and Compliance to turn local requirements into operational actions
• Coordinate delivery across global functions, agreeing service expectations, handovers and escalation routes
• Own regional performance. Investigate service gaps, separate local issues from wider process problems, and agree fixes with accountable teams
• Coordinate the regional side of incidents and prepare operations for launches and major changes, escalating gaps before launch decisions
• Manage service dependencies, including vendors, and drive improvements, including AI and automation, with global process owners
• Report clearly to regional and global leaders, and elevate what needs more authority or resources

Requirements:

• 5+ years in operations leadership in financial services, fintech, payments or another regulated environment
• Experience building and leading operations teams
• Direct experience as an operations contact for a regulator
• Track record of delivering through global functions you do not manage
• Experience with operational KPIs, incident coordination and launch readiness
• Clear communication with senior leaders, and based in Dubai or willing to relocate

Nice to have:

• Experience in brokerage, trading platforms or digital banking
• Knowledge of the UAE regulatory environment
• Hands-on experience introducing AI or automation into operations

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.