Head of Dubai Operations & AI Transformation

Capital.com; United Arab Emirates; On-site; AED 650,000 - 900,000; Full time

Job summary

Capital.com is seeking a Head of Operations for the MENA region to lead Dubai operations as we bring AI and automation to the forefront. You will build and lead the Dubai operations team, align with the Global Head of Operations, and serve as the main operations contact for the regulator.

The role requires coordinating across global functions to meet local needs, drive regional performance, incident management, and launch readiness, and to report clearly to regional and global leaders while

Qualifications

• 5+ years in operations leadership in financial services, fintech, payments or another regulated environment.
• Experience building and leading operations teams.
• Direct experience as an operations contact for a regulator.
• Track record of delivering through global functions you do not manage.
• Experience with operational KPIs, incident coordination and launch readiness.
• Clear communication with senior leaders, and based in Dubai or willing to relocate.

Responsibilities

• Build and strengthen the Dubai operations team and support it day to day
• Agree global strategy with the Global Head of Operations and deliver it locally
• Act as the main operations contact for the regulator. Work with the General Manager and Compliance to turn local requirements into operational actions
• Coordinate delivery across global functions, agreeing service expectations, handovers and escalation routes
• Own regional performance. Investigate service gaps, separate local issues from wider process problems, and agree fixes with accountable teams
• Coordinate the regional side of incidents and prepare operations for launches and major changes, escalating gaps before launch decisions
• Manage service dependencies, including vendors, and drive improvements, including AI and automation, with global process owners
• Report clearly to regional and global leaders, and elevate what needs more authority or resources

Skills

Operations leadership

Regulatory liaison

People leadership

Executive communication

KPIs & incident coordination

Job description

Capital.com is seeking a Head of Operations for the MENA region to lead Dubai operations as we bring AI and automation to the forefront. You will build and lead the Dubai operations team, align with the Global Head of Operations, and serve as the main operations contact for the regulator.

The role requires coordinating across global functions to meet local needs, drive regional performance, incident management, and launch readiness, and to report clearly to regional and global leaders while