Operations – Team Lead

Careers at UAE; Dubai; On-site; AED 167,400 - 223,200; Full time

Benefits offered by this job

Competitive salary

Annual performance bonus

Generous time off

Comprehensive health & pension benefits

Workation opportunity

Volunteer days

Job summary

Careers at UAE is seeking an Operations – Team Lead to manage customer support and onboarding teams in Dubai. You will ensure compliance with local regulations and oversee payments operations. The ideal candidate has 5–8 years of experience in financial services and a proven track record in leadership.

The company offers competitive salary, generous time off, and comprehensive health benefits. Join us to be part of a rapidly expanding team!

Qualifications

• 5–8 years of experience in financial services operations.
• Strong track record in team leadership.
• In-depth understanding of client onboarding and payments.

Responsibilities

• Supervise MENA customer support and onboarding teams.
• Oversee daily payments operations to ensure compliance.
• Track customer satisfaction metrics and implement improvements.

Skills

Team leadership

Client onboarding

Payments operations

Customer support

Analytical mindset

Job description

Operations – Team Lead

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting‑edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever‑growing talented team.

Responsibilities

• Customer Support & Onboarding – Supervise the MENA‑based customer support and onboarding teams ensuring timely, compliant, and client‑centric service delivery.
• Ensure all client onboarding activities meet local regulatory (SCA) and group compliance standards.
• Track key metrics including customer satisfaction (CSAT), first response time, and onboarding TATs; identify areas for improvement and implement corrective actions.
• Payments Operations – Oversee daily payments operations, including client deposit and withdrawal processing, to ensure accuracy, timeliness, and regulatory compliance.
• Coordinate with banks, PSPs (Payment Service Providers), and internal finance teams to resolve payment issues and enhance client experience.
• Ensure reconciliation of payments and oversight of daily funding flows across client accounts, in coordination with the Finance function.
• Regulatory & Process Compliance – Ensure operational processes are aligned with SCA regulations, Capital.com policies, and global best practices.
• Assist in preparing and reviewing documentation, audit requests, and regulatory submissions relevant to operational functions.
• Support internal control audits and contribute to continuous improvement of operational risk management processes.

Requirements

• 5–8 years of experience in financial services operations, with a strong track record in team leadership.
• In‑depth understanding of client onboarding, payments, and customer support in a regulated environment.
• Experience working under a financial regulatory authority (SCA experience is highly preferred).
• Proven ability to lead high‑performing teams and manage cross‑functional projects.
• Excellent interpersonal, stakeholder management, and communication skills.
• Analytical mindset with a proactive, hands‑on approach to problem‑solving.

What you will get in return:

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work‑Life Harmony: Join a company that genuinely cares about you – because your life outside of work matters just as much as your time on the clock.
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well‑deserved annual bonus tied to your performance.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location‑specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.