Senior Operations Manager

Capital.com; Dubai; On-site; AED 350,000 - 750,000; Full time

Job summary

Capital.com is expanding its Dubai operations and seeks a Senior Operations Manager to lead the local team, align with global strategy, and act as the primary regulator contact. You will drive incident coordination, launch readiness, and AI-enabled improvements across regional operations, reporting to global leadership and collaborating with Compliance.

You will build a high-performing Dubai team, coordinate cross-functionally, and ensure service expectations are met while scaling operations in

Qualifications

• 5+ years in operations leadership in financial services or regulated environments.
• Experience building and leading operations teams.
• Direct experience as an operations contact for a regulator.
• Track record delivering through global functions you do not manage.
• Experience with operational KPIs, incident coordination and launch readiness.
• Clear communication with senior leaders; based in Dubai or open to relocation.

Responsibilities

• Build and lead the Dubai operations team day to day.
• Agree global strategy with Global Head of Operations and deliver locally.
• Serve as main operations contact for the regulator and coordinate with Compliance.
• Coordinate across global functions for service expectations and handovers.
• Own regional performance and drive fixes with accountable teams.
• Prepare operations for launches and major changes, escalating gaps.

Skills

Operations leadership

Regulatory liaison

Global cross-functional delivery

KPIs & incident coordination

Strategic communication

Job description

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

We are looking for a Senior Operations Manager to lead Capital.com’s operations in Dubai as we move most of our operations onto AI and automation.

You will build and strengthen the Dubai operations team and support it day to day. You’ll agree global strategy with the Global Head of Operations and deliver it locally, and you’ll be the main person responsible for operations in front of the regulator. Much of the work means coordinating across global functions so local needs are met, from regional performance and incidents to launch readiness. You’ll work closely with the General Manager, Compliance and global operations leadership, and you’ll be a key player in bringing AI into how operations run locally.

Responsibilities:

• Build and strengthen the Dubai operations team and support it day to day.
• Agree global strategy with the Global Head of Operations and deliver it locally.
• Act as the main operations contact for the regulator. Work with the General Manager and Compliance to turn local requirements into operational actions.
• Coordinate delivery across global functions, agreeing service expectations, handovers and escalation routes.
• Own regional performance. Investigate service gaps, separate local issues from wider process problems, and agree fixes with accountable teams.
• Coordinate the regional side of incidents and prepare operations for launches and major changes, escalating gaps before launch decisions.
• Manage service dependencies, including vendors, and drive improvements, including AI and automation, with global process owners.
• Report clearly to regional and global leaders, and **escalate** what needs more authority or resources.

Requirements:

• 5+ years in operations leadership in financial services, fintech, payments or another regulated environment.
• Experience building and leading operations teams.
• Direct experience as an operations contact for a regulator.
• Track record of delivering through global functions you do not manage.
• Experience with operational KPIs, incident coordination and launch readiness.
• Clear communication with senior leaders, and based in Dubai or willing to relocate.

Nice to have:

• Experience in brokerage, trading platforms or digital banking.
• Knowledge of the UAE regulatory environment.
• Hands‑on experience introducing AI or automation into operations.