Head Concierge & Guest Experience Leader

SLS Dubai Hotel & Residences; Dubai; Sur place; AED 60 000 - 120 000; Plein temps

Résumé du poste

SLS Dubai Hotel and Residences seeks an energetic Concierge leader to deliver exceptional guest service in Downtown Dubai. You will manage the Concierge team, nurture relationships with local venues, and enhance guest satisfaction through proactive recommendations and knowledgeable service.

Applicants should have 1–2 years in a public-facing role within upscale hospitality, strong English communication, and a friendly, multitasking approach to a fast-paced environment.

Qualifications

• College degree in business, hospitality, or related field preferred.
• Knowledge of the local city.
• 1–2 years in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Possess a gracious, friendly, and fun demeanor.
• Ability to multitask in a fast paced environment with high detail.
• Strong verbal and written communication skills in English.

Responsabilités

• Oversee the Concierge team and ensure guest service is paramount.
• Build relationships with Dubai restaurants, bars, clubs, theatres, music venues, etc., that may be used by our guests.
• Strive to increase guest satisfaction in relation to TripAdvisor and guest feedback.
• Manage daily team performance and ownership of guest satisfaction metrics.
• Promote in-house resources and outlets.
• Ensure Concierge is knowledgeable about Dubai events, transport, openings, and recommendations.
• Ensure proper reporting for guest incidents, complaints, requests.
• Be fully conversant with hotel room types, layouts, and services.
• Coordinate purchases and supplies for Concierge operations.

Connaissances

Guest relations

Customer service

City knowledge

Multitasking

English communication

Formation

College degree in Hospitality

Outils

POS systems

Computer skills

Description du poste

SLS Dubai Hotel and Residences seeks an energetic Concierge leader to deliver exceptional guest service in Downtown Dubai. You will manage the Concierge team, nurture relationships with local venues, and enhance guest satisfaction through proactive recommendations and knowledgeable service.

Applicants should have 1–2 years in a public-facing role within upscale hospitality, strong English communication, and a friendly, multitasking approach to a fast-paced environment.