Chief Concierge

SLS Dubai Hotel & Residences; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

SLS Dubai Hotel and Residences seeks an energetic Concierge leader to deliver exceptional guest service in Downtown Dubai. You will manage the Concierge team, nurture relationships with local venues, and enhance guest satisfaction through proactive recommendations and knowledgeable service.

Applicants should have 1–2 years in a public-facing role within upscale hospitality, strong English communication, and a friendly, multitasking approach to a fast-paced environment.

Qualifications

• College degree in business, hospitality, or related field preferred.
• Knowledge of the local city.
• 1–2 years in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Possess a gracious, friendly, and fun demeanor.
• Ability to multitask in a fast paced environment with high detail.
• Strong verbal and written communication skills in English.

Responsibilities

• Oversee the Concierge team and ensure guest service is paramount.
• Build relationships with Dubai restaurants, bars, clubs, theatres, music venues, etc., that may be used by our guests.
• Strive to increase guest satisfaction in relation to TripAdvisor and guest feedback.
• Manage daily team performance and ownership of guest satisfaction metrics.
• Promote in-house resources and outlets.
• Ensure Concierge is knowledgeable about Dubai events, transport, openings, and recommendations.
• Ensure proper reporting for guest incidents, complaints, requests.
• Be fully conversant with hotel room types, layouts, and services.
• Coordinate purchases and supplies for Concierge operations.

Skills

Guest relations

Customer service

City knowledge

Multitasking

English communication

Education

College degree in Hospitality

Tools

POS systems

Computer skills

Job description

Job Description:

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Oversee the Concierge team and create an environment where guest service is paramount.
• Build and maintain relationships with Dubai restaurants, bars, clubs, theatres, music venues, etc., that may be used by our guests.
• Consistently strive to increase guest satisfaction in relation to TripAdvisor and general guest feedback.
• Manage the team's performance on a day-by-day basis and ownership of the team's performance in relation to guest satisfaction.
• Promote in-house resources and outlets.
• Facilitate the Concierge team to be knowledgeable with all relevant aspects of Dubai (including City events, transport, new openings, restaurant/theatre recommendations, sightseeing)
• Ensure correct reporting procedures for any guest-related incident, accident, complaint, request, are in place.
• Knowledge of all arrivals/departures and ensure guest name used at all times.
• Fully conversant with current hotel availability situation at any given time, and also future availability.
• Complete knowledge of all hotel features and services including Food & Beverage outlets (menu, price range, promotions, and opening hours), spa (facilities, opening hours), etc.
• Manage any specific business service requests (printing, faxing, mobile/computer hire, etc) with charge as appropriate (no Business Service Centre on site).
• Fully conversant with all hotel room types, numbers, layout, locations, rates.
• Fully conversant with special packages, short & long-term promotions (hotel, outlets, spa), and pass on to Sales Department any possible leads which could develop into future business.
• Form part of the fire team and assist in any emergencies which may arise.
• Ensure all necessary supplies are available for Concierge in order to work efficiently, and oversee ordering and completion of Purchase Orders in line with hotel policies and procedures.

Qualifications

• College Degree in Business, Hospitality, or Related field preferred.
• Knowledge of the local city.
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and/or point of sale systems
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork