Reservations & Guest Experience Lead

W Hotels; Dubai; On-site; AED 100,000 - 145,000; Full time

Job summary

W Hotels in Dubai is seeking a Reservations role focused on overseeing room blocks, group market codes, and reservation accuracy. You will process requests, explain policies, and manage data in the reservation system while ensuring guest needs are met with efficient service.

The position emphasizes training and coaching of team members, adherence to company standards, and professional communication with callers and guests in a dynamic hotel environment.

Qualifications

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.
• License or Certification: None

Responsibilities

• Oversee accuracy of room blocks, reservations, and group market codes.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Explain guarantee, special rate, and cancellation policies to callers.
• Input and access data in reservation system.
• Assist management in training, scheduling, counseling, and motivating employees.

Education

High school diploma or G.E.D. equivalent

Job description

W Hotels in Dubai is seeking a Reservations role focused on overseeing room blocks, group market codes, and reservation accuracy. You will process requests, explain policies, and manage data in the reservation system while ensuring guest needs are met with efficient service.

The position emphasizes training and coaching of team members, adherence to company standards, and professional communication with callers and guests in a dynamic hotel environment.