Guest Services Executive - Front Office - Jumeirah Saadiyat Island

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality company is seeking a guest services representative to provide exceptional service from guest arrival to departure. Responsibilities include welcoming guests, managing check-ins and check-outs, and addressing inquiries with a focus on exceeding guest expectations. The ideal candidate has at least one year of experience in a similar role, strong communication skills, and proficiency in English. Offering a competitive tax-free salary and various employee benefits, this is an attractive opportunity for service-oriented professionals.

Benefits

Attractive tax-free salary

Generous F&B benefits

Reduced hotel rates

Health care package

Flights home

Accommodation

Life insurance

Functional incentives

Qualifications

• Must have at least 1 year of experience in a similar role.

Responsibilities

• Be the main point of contact for guests from arrival to departure.
• Assist guests throughout their stay with any requirements.
• Ensure the Guest Services Desk is operationally prepared and stocked.
• Maintain the privacy of guests by ensuring no details are disclosed.

Skills

Communication skills

Critical thinking skills

Written, reading and spoken English

Microsoft package software

Hotel software skills

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art‑inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

A sustainable hospitality leader in the capital, Jumeirah Saadiyat Island is a breadth of fresh air offering an eco‑friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and designed to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world‑class restaurants and bars, three swimming pools and the award‑winning spa featuring an extensive menu of specialised treatments and exclusive products from all around the world. In addition, guests can utilise a wide range of leisure facilities including a mixed and ladies only gym, a kids club and a tennis court. Boasting 400 metres of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco‑friendly strategies and initiatives since its launch in 2018.

About the Job:

To be the main point of contact for the guests upon their arrival until their departure and to handle all enquiries throughout their stay in a friendly and effective manner always striving to exceed expectations and adhering to the Jumeirah Signature Standards.

Main Duties:

• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
• Take payment from guests on departure and close their bills correctly.
• Be efficient in assisting guests throughout their stay with any requirements.
• Sell rooms to walk-in guests at the maximum rate possible.
• Ensures that the Guest Services Desk is manned, operationally prepared, and stocked at all times.
• Maintains the privacy of all guests by ensuring that no details of the guest are disclosed to anybody.
• Update all information given by guests on the Registration Card on check-in into the Front Office PMS System in a timely matter and making sure that all required information has been provided.
• File all Registration Cards and dockets for in‑house guests in appropriate buckets and perform regular bucket‑checks.
• Neatly file registration cards of departed guests by date and in alphabetical order.
• Scan the passport of every guest on arrival and safe the data correctly for the CID Report.
• Carry out a Routing Instruction Report regularly and ensure that all required back‑up is attached the Registration Cards neatly.
• Log and keep the immediate supervisor fully informed of all challenges, negative feedback or unusual matters of significance.
• To introduce guests to the Hotel’s Loyalty Club Programme.
• Must be led by example by demonstrating the Hallmarks and guiding principles in their role continuously.
• Must be able to perform any other duties as may reasonably be requested by the management.

Qualifications

Experience

• Must have at least 1 year of experience in a similar role.

Skills

• Communication skills.
• Must have written, reading and spoken skills in English.
• Critical thinking skills.
• Microsoft package software.
• Hotel Software skills.

About Benefits:

We offer an attractive tax‑free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.