Guest Experience Concierge Lead

Tanqeeb; Abu Dhabi; On-site; AED 78,000 - 134,000; Full time

Job summary

W Hotels in Abu Dhabi is seeking a guest services professional to respond to guest requests, arrange services, and provide information about the property and local area. You will answer calls, coordinate with departments, and ensure guest satisfaction with a high level of service.

Responsibilities include monitoring the club lounge, maintaining safety, and upholding Marriott standards. A polished appearance, confidentiality, and strong communication are essential.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Monitor club lounge for seating availability, service, safety, and well-being of guests.
• Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Education

High school diploma or G.E.D.

Job description

W Hotels in Abu Dhabi is seeking a guest services professional to respond to guest requests, arrange services, and provide information about the property and local area. You will answer calls, coordinate with departments, and ensure guest satisfaction with a high level of service.

Responsibilities include monitoring the club lounge, maintaining safety, and upholding Marriott standards. A polished appearance, confidentiality, and strong communication are essential.