Guest Service Technician - Engineering - Jumeirah Beach Hotel

Dubai Holding LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Tax-free salary

F&B benefits

Hotel discounts

Health care package

Flights home

Life insurance

Job summary

Jumeirah Beach Hotel in Dubai seeks a Guest Service Technician to support the Engineering team. The role emphasizes fault diagnosis, repair, and preventive maintenance to sustain exceptional guest experiences in a luxury setting.

Ideal candidates hold secondary education or a vocational engineering qualification and are trained tradespeople. The position offers a tax-free salary with extensive benefits and opportunities for professional growth within the Jumeirah brand.

Qualifications

• Must have at least secondary education or equivalent.
• Vocational engineering qualification required.
• Trade qualification in the relevant discipline preferred.

Responsibilities

• Understand complaints/issues, diagnose and carry out repairs or maintenance as directed.
• Respond to inquiries courteously and professionally; provide information within area of assignment.
• Complete work orders, preventive maintenance, and corrective work orders as directed.
• Select correct materials and log them in engineering stores.
• Organise work and equipment in a professional manner.
• Maintain logs of all work performed and report issues.
• Ensure safety and cleanliness of work areas and adhere to SOPs.

Education

Higher Secondary School Certificate or Secondary education

Vocational certificate in requisite field of Engineering

Qualified tradesman within discipline

Job description

Guest Service Technician - Engineering - Jumeirah Beach Hotel

United Arab Emirates

Trending

Job Description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Beach Hotel, Dubai’s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned façade, stands proudly on Dubai's most exclusive private beachfront.

With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad’s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&Millau UAE Guide 2022.

About the Job:

An opportunity has arisen for Technician to join the Engineering team at Jumeirah Beach Hotel. The main duties and responsibilities of this role:

• Understand the complaints/issues, carry out all the relevant equipment’s to the site, diagnose the situation and the repair needs, carry out repair, replacement and maintenance works as directed/needed.
• Respond to all inquiries in a courteous and professional manner; provide information within the area of assignment; resolve complaints in an efficient and timely manner.
• Complete work orders, PPMs, CWAs as directed.
• Select correct materials from engineering stores and enter logs of the materials collected.
• Organise work and equipment’s in a skilled and professional manner.
• Maintain logs for all work performed while on duty within the department and those in other departments as required.
• Respond to work orders or room/site inspection and report any damage observed to the team leaders and propose resolution. Highlight problems outside remit and seek guidance and direction to resolve them.
• Ensure adherence to safe working conditions and highlight any issues that may lead to unsafe working conditions.
• Ensure that work areas are left in a safe and tidy condition and housekeeping is informed if further cleaning is required.
• Ensures that all the operating equipment and necessary materials are available and clean prior to the commencement of service.
• Attend all training sessions and meetings on a consistent and regular basis.
• Any other duties as may reasonably be requested by the management and reporting manager.
• Ensure that high standard of personal hygiene and grooming are strictly observed and followed.
• Develop and maintain positive working relationships with others; support team to reach common goals, guide and supervise general assistant where necessary.
• Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence.
• Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls and local regulations.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Higher Secondary School Certificate or Secondary education
• Vocational certificate in requisite field of Engineering
• Qualified tradesman within discipline

About the Benefits:

• We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.