Guest Service Officer: Front Desk & Hospitality Pro

Andaz Capital Gate Abu Dhabi; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

Andaz Capital Gate Abu Dhabi is seeking a Guest Service Officer - Front Office to deliver exceptional guest experiences from check-in to checkout. You will handle guest inquiries, requests, and ensure adherence to hotel standards with a professional, courteous demeanor.

Requirements include a high school diploma (hospitality degree preferred) and strong English communication. Experience in Front Office or guest services is beneficial; Opera PMS experience is an advantage.

Qualifications

• High school diploma or equivalent required; Diploma/degree in Hospitality preferable.
• Previous experience in Front Office, Guest Services or hospitality is advantageous.
• Strong communication and interpersonal skills with a guest-focused approach.

Responsibilities

• Handle check-in and check-out procedures efficiently and courteously.
• Respond to guest inquiries and requests; provide personalized service.
• Maintain hotel standards and procedures while staying calm in a fast-paced environment.

Skills

Communication

Guest service mindset

Teamwork

Problem solving

Computer literacy

Education

High school diploma

Hospitality degree preferred

Tools

Opera PMS

Job description

Andaz Capital Gate Abu Dhabi is seeking a Guest Service Officer - Front Office to deliver exceptional guest experiences from check-in to checkout. You will handle guest inquiries, requests, and ensure adherence to hotel standards with a professional, courteous demeanor.

Requirements include a high school diploma (hospitality degree preferred) and strong English communication. Experience in Front Office or guest services is beneficial; Opera PMS experience is an advantage.