Front Office Team Lead - Guest Experience & Ops

ANdAZ; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Andaz Capital Gate Abu Dhabi seeks a dynamic Team Leader – Front Office to oversee daily Front Office operations and elevate guest experiences. You will lead the team, ensure seamless desk operations, and uphold the highest hospitality standards.

The ideal candidate brings 2–4 years of front office experience with supervisory responsibilities, strong leadership and communication skills, and fluency in English; additional languages are a plus. Flexibility for shifts is required.

Qualifications

• Bachelor's degree or diploma in hospitality-related field.
• 2–4 years front office experience with supervisory responsibilities.
• Strong leadership, communication, and interpersonal skills.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Lead day-to-day operations of the Front Office team.
• Deliver an exceptional guest experience and maintain high hospitality standards.
• Resolve guest concerns and drive operational excellence.
• Foster a positive and professional environment for guests and colleagues.

Skills

Leadership

Customer service

Communication

Problem-solving

MS Office

PMS / Property management

Flexibility

Languages

Education

Bachelor's or Diploma in Hospitality Management

Tools

Opera PMS

Job description

Andaz Capital Gate Abu Dhabi seeks a dynamic Team Leader – Front Office to oversee daily Front Office operations and elevate guest experiences. You will lead the team, ensure seamless desk operations, and uphold the highest hospitality standards.

The ideal candidate brings 2–4 years of front office experience with supervisory responsibilities, strong leadership and communication skills, and fluency in English; additional languages are a plus. Flexibility for shifts is required.