Guest Service Agent — Luxury Resort Front Desk

Anantara The Marker Dublin Hotel; Ras al-Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in Ras Al Khaimah is seeking a Guest Service Agent dedicated to enhancing guest experiences. The role demands the ability to anticipate guest needs, provide attentive service, and maintain high standards of hospitality. Ideal candidates will have a strong focus on customer service, prior experience in hotel operations, and excellent communication skills, including fluency in English. Familiarity with Property Management Systems and knowledge of additional languages like Russian or German is preferred. This is a full-time position offering engagement in an enriching hospitality environment.

Qualifications

• Strong focus on customer service is paramount.
• Prior experience in hotel front office operations is preferred.
• Fluency in English is required for effective communication.

Responsibilities

• Anticipate guest needs and handle inquiries attentively.
• Maintain complete knowledge of hotel products and services.
• Ensure service delivery meets Anantara's high standards.
• Take personal responsibility for guest satisfaction and follow up.
• Proactively suggest alternatives that enhance guest experience.
• Foster harmonious relationships with all hotel departments.
• Attend events and training for professional improvement.

Skills

Customer service focus

Excellent communication skills

Fluency in English

Computer skills in MS Office

Experience with current PMS

Russian or German language

Job description

A luxury resort in Ras Al Khaimah is seeking a Guest Service Agent dedicated to enhancing guest experiences. The role demands the ability to anticipate guest needs, provide attentive service, and maintain high standards of hospitality. Ideal candidates will have a strong focus on customer service, prior experience in hotel operations, and excellent communication skills, including fluency in English. Familiarity with Property Management Systems and knowledge of additional languages like Russian or German is preferred. This is a full-time position offering engagement in an enriching hospitality environment.