Guest Experience & Upsell Sales Specialist

Aloft Hotels; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Aloft Hotels at Abu Dhabi National Exhibition Centre is seeking a Front Desk Guest Services Associate to handle guest calls, reservations, and inquiries while supporting the Sales & Marketing team.

You will use sales techniques to maximize revenue, upsell, process Marriott Rewards redemptions, and maintain brand standards. Requires a high school diploma and at least 2 years related experience; no supervisory experience required.

Qualifications

• High school diploma or GED equivalent.
• At least 2 years of related work experience.
• No supervisory experience.

Responsibilities

• Resolve guest calls, requests, or problems by contacting appropriate departments.
• Use sales techniques to maximize revenue while maintaining guest loyalty and up-selling.
• Process reservations by phone, fax, or mail and enter Reward information into systems.
• Assist with general office duties to support Sales & Marketing.

Education

High school diploma or GED equivalent

Job description

Aloft Hotels at Abu Dhabi National Exhibition Centre is seeking a Front Desk Guest Services Associate to handle guest calls, reservations, and inquiries while supporting the Sales & Marketing team.

You will use sales techniques to maximize revenue, upsell, process Marriott Rewards redemptions, and maintain brand standards. Requires a high school diploma and at least 2 years related experience; no supervisory experience required.