Guest Reservations Specialist

Aloft; Abu Dhabi; On-site; AED 33,000 - 56,000; Full time

Job summary

Aloft is seeking a Reservations Associate in Abu Dhabi to process requests and adapt to guest needs. You will verify room availability, explain policies, and document special requests while maintaining professional service and following Marriott guidelines.

The role involves inputting data in the reservation system, escalating issues when needed, and supporting the team to achieve revenue goals in a fast-paced hotel environment.

Qualifications

• High school diploma or G.E.D. equivalent.
• No related work experience.
• No supervisory experience.
• None

Responsibilities

• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Input and access data in reservation system.
• Follow escalation procedures for guest concerns.
• Maintain confidentiality of information and protect assets.

Education

High school diploma or G.E.D. equivalent

Job description

Aloft is seeking a Reservations Associate in Abu Dhabi to process requests and adapt to guest needs. You will verify room availability, explain policies, and document special requests while maintaining professional service and following Marriott guidelines.

The role involves inputting data in the reservation system, escalating issues when needed, and supporting the team to achieve revenue goals in a fast-paced hotel environment.