Guest Reservations Specialist

Tanqeeb; Abu Dhabi; On-site; AED 45,000 - 78,000; Full time

Job summary

Sheraton Abu Dhabi is seeking an **Reservation Clerk** to process guest reservations by phone, fax, or mail, ensuring accurate room type matching and rate verification. You will explain guarantees, rates, and cancellation policies, while handling special requests and maintaining data in the reservation system.

We value a team player who delivers a meaningful guest experience, adheres to professional appearance and etiquette, and supports colleagues to achieve common goals in a hotel setting.

Qualifications

• High school diploma or GED required.
• No related work experience.
• No supervisory experience.
• License or Certification: None.

Responsibilities

• Process all reservation requests, changes, and cancellations by phone, fax, or mail.
• Identify guest needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Input and access data in the reservation system.
• Follow proper escalation procedures when addressing guest concerns.

Skills

Telephone etiquette

Guest service

Teamwork

Education

High school diploma or GED

Tools

Reservation system

Job description

Sheraton Abu Dhabi is seeking an **Reservation Clerk** to process guest reservations by phone, fax, or mail, ensuring accurate room type matching and rate verification. You will explain guarantees, rates, and cancellation policies, while handling special requests and maintaining data in the reservation system.

We value a team player who delivers a meaningful guest experience, adheres to professional appearance and etiquette, and supports colleagues to achieve common goals in a hotel setting.