Guest Experience & Reservations Specialist

Tanqeeb; Abu Dhabi; On-site; AED 100,000 - 167,000; Full time

Job summary

Sheraton Hotels & Resorts in Abu Dhabi is seeking a Guest Service Associate to assist multiple departments and ensure a seamless guest experience.

Responsibilities include maintaining cleanliness, using POS systems, engaging guests about services and area attractions, and adhering to safety policies. High school diploma and 1 year of related experience preferred; no supervisory experience required. Equal opportunity employer committed to diversity.

Qualifications

• High school diploma or G.E.D. required.
• At least 1 year of related work experience.
• No supervisory experience required.

Responsibilities

• Assist guests with stays, property services, and area attractions.
• Maintain cleanliness of work areas throughout the day and follow cleanliness protocols.
• Operate telephone/communication devices and POS systems; answer inquiries with professional language.
• Follow safety policies, report accidents or unsafe conditions, and complete required trainings.
• Develop positive working relationships and respond to guest concerns with genuine appreciation.

Education

High school diploma or G.E.D.

Job description

Sheraton Hotels & Resorts in Abu Dhabi is seeking a Guest Service Associate to assist multiple departments and ensure a seamless guest experience.

Responsibilities include maintaining cleanliness, using POS systems, engaging guests about services and area attractions, and adhering to safety policies. High school diploma and 1 year of related experience preferred; no supervisory experience required. Equal opportunity employer committed to diversity.